Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

山海依舊，風味猶存。 海島度假還得是君悦。 環境，設施，服務，餐飲，旅拍……各個方面均在線， 保持品牌一貫的高品質。 前一段在海棠灣的君悦體驗很棒 這次來體驗神州半島的君悦。 度假村大而新， 餐飲有好幾家，精緻又美味。 無邊泳池太漂亮了。 園林維護的特別好。 旅拍也不錯，很出片， 選片師帆帆特別專業地幫我挑選美照， 留下美好的記憶。 還要誇獎優秀的管家Yolanda， 入住前就得到她高效細心的服務， 入住後更是各方面給到我幫助， 讓我在這裏得到了全方位的體驗， 度過安心快樂舒適的一天。 總之，短短一天， 感受到君悦的細節滿滿，誠意滿滿， 可以一整天不出園子。 下次再來萬寧， 君悦是首選。

離開喧囂的城市，尋覓一處逸靜的島灣。來到萬寧，在某小書和app中發現神州半島君悦酒店是寵物友好，終於可以帶着爸媽與心愛的寶貝快樂爽心的度假咯ᴗ͈ˬᴗ͈ෆ 這裡有寧靜且優美的海濱風光，有完善的酒店設施，有豪華的客房，有美味的中餐廳、西餐廳、東南亞餐廳，有我的精神咖啡，有我們的情調小酒，微醺在歡樂中，更顯海島度假的怡情。 最最重要的，是這裏的服務人員，從酒店經理到餐廳服務人員、酒店便利車的每位司機弟弟，都為我們帶來温馨細緻的服務與話語。 但是萬萬沒有想到的，是酒店賓客體驗經理的驚艷～～～為我們服務的經理叫TIM ZHANG，他讓我們感受到專屬管家般的温暖。休閑度假最重要的是情緒的波動，任何的不美好都會為假期帶來"錦上添花"的不愉悦。相反，任何的温暖，都成為度假時光中雪中送炭的多巴胺。 大大點贊[強][強][強]也很感動[玫瑰][玫瑰]： 遇到媽媽腿不好無法上樓梯的問題，TIM為我們及時調整房間；他為我們細緻的敲重點，介紹酒店的娛樂與出行；他時刻網上跟蹤，為我們預約旅拍、預約SPA水療，預約製作巧克力等等服務安排；他為我們解決出行時刻腿腳不便上台階的困難；大大幫我和爸媽解決了出行中的擔心，他為我們增添了入住着植被供氧環境中的舒適氣息。 這裏，有美好的風景，有豐富的植被，有無與倫比的景象，有精細化的酒店管理與精準服務的熱情專業經理。 好似好像穿越了綠色屏障，來到醉氧的桃花境地。這個選擇，好開心哇（♡ ὅ ◡ ὅ ）ʃ♡

在神州半島君悦酒店入住的體驗非常棒，賓客體驗經理Tim的服務更是讓人印象深刻。 整個酒店的氛圍讓人感到舒適和放鬆。從進入大堂的那一刻起，就能感到酒店的設施齊全且舒適，特別適合休閑度假。 酒店賓客體驗經理Tim的服務更是讓人感到滿意。他以熱情周到的態度，為客人提供了無微不至的關懷和服務。無論是解答疑問、提供建議，還是處理問題，Tim都表現得非常專業和耐心。他的服務態度讓人感到賓至如歸，為整個入住體驗增添了不少色彩。

入住感受特別好，房間設施完善舒適温馨，管家Marcia 特別好，回覆的快，安排的很妥當，沒來得及回來也幫忙延遲退房到2點了。早餐也特別豐富，很好吃。身體乳特別好聞，到海邊也很方便，酒店餐廳也特別好吃，調的酒也很好喝。會推薦給身邊所有人！下次還會再來的！