Vitrolles: i migliori hotel con palestra

Positives first: - the room was clean. - the lobby and hotel decor are fine - the person working on reception when I was there was friendly and helpful Negatives: - the shuttle service to the airport begins at 5am, so I had to get a taxi to the airport for my earlier flight (as walking to the airport is only 5 minutes, but as a woman on her own, I didn't want to walk in the dark, especially across areas that did not seem very safe). The taxi to the airport was 25 euros! - a staff member was extremely unhelpful when I was stuck outside the entrance due to flooding. I was on foot and the member of staff driving the shuttle bus would not help me. I called to her for help as I did not want to walk through a massive pool of dirty rain water, and she gestured to me to 'run through it', then turned away and would not make eye contact with me. I had to wade through deep, dirty rainwater in sandals that I ended up putting in the bin in my hotel room. When I got through the water, I went to speak to the member of staff who said 'what did you want me to do, carry you?!'. Needless to say, I was very unhappy with this service. She could have come with the little airport shuttle van and picked me up, or asked me to wait until she got back from leaving hotel guests to the airport and then taken me across the hotel threshold in the little van. But no. I was very disappointed with this - even from a human point of view, I would never let someone walk through that - I would always help. - I paid quite a high price for my hotel room at this Best Western, so to get this level of service from the personnel was just disgusting.

L'hotel in sé era pulito e il personale era gentile, anche se c'erano alcune barriere linguistiche, ma immagino che sia normale in Francia. Il problema più grande era che le stanze erano incredibilmente calde e questo rendeva il sonno davvero difficile. Non c'era modo di rendere le stanze più fresche. La cosa migliore che potevo fare era spegnere completamente la ventilazione. Mi è stato spiegato che l'hotel è in modalità riscaldamento e quindi l'aria condizionata era spenta e il personale non poteva fare nulla. Perché qualcuno dovrebbe voler riscaldare un edificio quando fuori fa caldo è al di là di me, ma ha reso il soggiorno piuttosto scomodo. L'altro problema che è stato più un inconveniente è stato che, sebbene avessi chiesto una ricevuta stampata, mi è stato detto che non potevano stampare le ricevute e che sarebbero state inviate al mio indirizzo e-mail. Com'era prevedibile non c'era e ho dovuto richiamare dopo il viaggio per farmelo risentire. Non era la prima volta che un hotel mi diceva che avrebbe inviato la ricevuta via e-mail e non è arrivata (motivo per cui chiedo sempre una ricevuta stampata), ma era la prima volta che si rifiutavano di stamparla.