Recensioni su SureStay Hotel by Best Western Vientiane

Risposta dalla struttura: Gentile ospite, grazie per aver dedicato del tempo a condividere la sua esperienza con noi. Siamo lieti di sapere che ha trovato la camera ampia e confortevole, è bello sapere che questo abbia contribuito positivamente al suo soggiorno. Apprezziamo anche il suo feedback sincero sulla colazione e sull'approccio alla sostenibilità. Siamo sempre alla ricerca di modi per migliorare e i suoi commenti ci aiutano a trovare un migliore equilibrio tra il comfort degli ospiti e le nostre iniziative ambientali. Per quanto riguarda i flaconi di bagnoschiuma, comprendiamo la sua preoccupazione. Sebbene miriamo a ridurre al minimo gli sprechi in molti ambiti, stiamo attualmente rivedendo le nostre pratiche per garantire che siano più coerenti con i nostri obiettivi di sostenibilità. Il suo parere è davvero prezioso e speriamo di avere l'opportunità di darle nuovamente il benvenuto e offrirle un'esperienza ancora migliore la prossima volta. Cordiali saluti, Phengkham Vongsipaseuth, Responsabile della Reception, Surestay Hotel by Best Western Vientiane

Risposta dalla struttura: Gentile ospite, grazie mille per le sue gentili parole e per aver dedicato del tempo a condividere la sua esperienza con noi. Siamo entusiasti di sapere che abbia apprezzato il suo soggiorno, in particolare la pulizia della camera, il servizio del nostro team e la colazione. Non mancheremo di trasmettere i suoi complimenti al nostro staff. È stato un piacere averla come nostro ospite e non vediamo l'ora di darle nuovamente il benvenuto! Cordiali saluti, Phengkham Vongsipaseuth, Responsabile della Reception, Surestay Hotel by Best Western Vientiane

Risposta dalla struttura: Gentile ospite, grazie per la sua eccellente valutazione! Siamo lieti che la sua esperienza con noi sia stata positiva. Il suo supporto è molto importante per il nostro team. Se c'è qualcosa che ha apprezzato in particolare o qualcosa che potremmo migliorare, ci farebbe piacere saperne di più. Speriamo di darle presto il benvenuto! Cordiali saluti, Phengkham Vongsipaseuth, Responsabile della Reception, Surestay Hotel by Best Western Vientiane

Risposta dalla struttura: Gentile ospite, grazie per aver completato il sondaggio relativo al suo recente soggiorno presso la nostra struttura. La sua preferenza è molto importante per noi e apprezziamo il suo feedback. Raccontandoci cosa le è piaciuto del suo soggiorno e come possiamo migliorare, ci aiuta a offrire un'esperienza superiore a lei e agli altri ospiti in futuro. Ci auguriamo che torni presto a trovarci. Grazie ancora per aver dedicato del tempo a compilare il sondaggio. Apprezziamo la sua fedeltà al nostro marchio. Cordiali saluti, Phengkham Vongsipaseuth (Sig.ra) Responsabile della Reception SureStay by Best Western Vientiane

Risposta dalla struttura: Dear Mr. Olwen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Risposta dalla struttura: Dear Valued guest,Thank you so much for your wonderful feedback and perfect ratings, it truly means the world to us! We're thrilled to hear that every part of your experience, from arrival to amenities, exceeded your expectations.Our team works hard to ensure every guest has a seamless and memorable stay, and knowing we succeeded with you is the best reward we could ask for.We sincerely appreciate your recommendation and look forward to welcoming you back for another outstanding visit in the future!Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Risposta dalla struttura: Dear Ms. Mala,Thank you for taking the time to share your detailed feedback. We sincerely regret the series of inconveniences you experienced during your stay from the unexpected fire alarm and power outages, to the challenges with road access and communication.We understand how disruptive these moments must have been, especially during the early hours and while carrying luggage through construction zones. Your frustration is absolutely valid, and we’re truly sorry that the supervisor’s response did not reflect the empathy and care we strive to provide. Please know that your experience has been shared with our management team, and we are taking steps to improve our guest communication and training so that every member of our team responds with both professionalism and compassion.Despite these issues, we appreciate your recognition of the receptionist’s kind apology, and we hope that small gesture reflected the hospitality we aim to deliver.We’re committed to providing a better experience in the future, and we would love to welcome you back under more comfortable and restful circumstances.Best regards,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane.

Risposta dalla struttura: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Risposta dalla struttura: Dear Valued guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the roadworks and any noise disturbances during your stay. While these external factors are unfortunately beyond our control, we understand they can affect overall comfort and we genuinely appreciate your patience.It’s heartening to hear that our front desk team made a positive impression. We’ll be sure to pass your kind words on to our team which will motivate their duties.We’re grateful you chose to stay with us, even if just for one night, and we hope to welcome you back again under quieter, more convenient circumstances.Warm regards, Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane.

Risposta dalla struttura: Dear Valued guest,Thank you for your excellent rating! We’re so glad to see you had a positive experience with us. Your support means a lot to our team.If there’s anything in particular you especially enjoyed or anything we could do even better, we’d love to hear more. We hope to welcome you back again soon!Warm regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Risposta dalla struttura: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Risposta dalla struttura: Dear Valued guest,Thank you so much for your wonderful feedback and perfect ratings—it truly means the world to us! We're thrilled to hear that every part of your experience, from arrival to amenities, exceeded your expectations.Our team works hard to ensure every guest has a seamless and memorable stay, and knowing we succeeded with you is the best reward we could ask for.We sincerely appreciate your recommendation and look forward to welcoming you back for another outstanding visit in the future!Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Risposta dalla struttura: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Risposta dalla struttura: Dear Mr. Ching Wah,Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay, especially the cleanliness of the room, our team's service, and the breakfast, we’ll be sure to pass along your compliments to our staff.It was a pleasure having you as our guest, and we truly look forward to welcoming you back soon!Warm regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane