Recensioni su Le Charme Vientiane Hotel

Risposta dalla struttura: Dear Anonymous reviewer,There is not much we can respond to a 1 star review without any context by an anonymous reviewer.I am guessing you were one of the smokers that got fined for smoking in the room.Smoking at a non-smoking hotel affects the hotel greatly. Even though we charge a $100 penalty to the smoker. The room has to be closed for deep cleaning, minimum 5 nights.This means we occur a lost opportunity of 5 x the room value because of your inconsideration. The non-smoking is advertised clearly on the keycard and communicated with every guest during check in.Best of luck to you.Kris Bosman

Risposta dalla struttura: Dear Jin,Thank you for taking the time to leave your review.We are thrilled to see you had an impeccable stay!Best regards,Kris BOSMAN

Risposta dalla struttura: Dear reviewer,Thank you for taking the time to review our hotel.We are thrilled to see you had an impeccable stay.On the booking platform everything seems to be in order. Every room type is available as 'room only' (breakfast is not mentioned) and 'room with breakfast'.Apologies if this was not clear while making the reservation.Kind regards,Le Charme Vientiane Hotel

Risposta dalla struttura: Dear Hiroko,Thank you for taking the time to leave a review.We are a bit surprised with the comments on breakfast. For US$ 5 per person, we offer a daily cold buffet + 1 fresh cooked dish. On the cold buffet there is a selection of cold cuts (salami, ham, Gouda cheese), a salad bar with dressings, fresh fruits, home made yoghurt, crispy baguettes from a French bakery, white toast bread, locally sourced jam, 3 types of cereal, 3 types of juice (apple, pineapple and orange, milk, premium fresh coffee and the option to make tea. For the fresh cooked dishes there is the choice of eggs (any style) + fried potatoes, Asian Noodle Soup or shakshuka. The portions of the fresh cooked dishes are also on the larger style.Of course we are always looking to improve the service. Would you be so kind to email me more details on why you found the breakfast to be poor?Thanks in advance!Best regards,Kris BOSMAN