Hotel in zona Marterl bei Holz, Upper Palatinate

Well I’m gonna write this review before the morning to see how breakfast is because as of now the overall experience with had with the front desk receptionist wasn’t the most pleasant. Check in went pretty smooth, when I booked it said we would get 2 free drinks due to being a silver member, well she gave us 3 since it was 3 of us, one being a child. We requested 2 key cards for both adults and once we got to the room neither keys worked. We checked the bathroom once we got in the room and only had 2 towels, floor towel and medium towel. We pulled out the sofa bed since it was 3 of us and wanted to have comfort. Well one of us went down and requested extra towels since we were short and some bedding for the sofa couch. The receptionist Marianne Holzer stated that because it was only 3 of us we did not need extra towels and that the room we booked was only for 2 which on the site showed it was for 3 people with a pull out sofa. Marianne Holzer started off okay but it ended up that she was not so friendly at all. She knew when we checked in it was 3 people and when explained that we didn’t have towels it was an issue. Last hotel we stayed at was very accommodating with towels since we did have an 8 year old with us who uses his own towel. Just confused what the issue was.

Hotel posizionato circa 15 minuti a piedi dalla stazione ferroviaria Checkin veloce senza documenti Bella la hall dell´ albergo Stanza ok Bagno con lavandino ampio ma stile dentista Cagadour separato dal bagno, ha i suoi vantaggi TV gigante, peccato che meta´ dei canali stranieri durante lo zapping siano a schermo nero, i tre della Rai ci sono ma non sempre visibili, per di piu´ squadrettano Colazione imperdibile, c´e´ tutto, solo il dolce un po´ limitato, per il resto specialita´ levantine come il cous cous. Anche il ristorante alla sera vale la pena di provarlo Unica sbavatura ridotta selezione di cocktail al bar, inoltre se si chiede che cosa e´ una cosa sulla carta poi ci si aspetta che il cameriere lo sappia Consigliatissimo, sicuramente prima scelta per Ratisbona

Abbiamo dovuto fermarci in città a causa di complicate viaggi inavvertite e abbiamo trovato questa gemma da google dopo mezzanotte. Il valore che abbiamo ottenuto era sorprendentemente alto, l'hotel era grande e così è stato il colazione, ho dormito male per motivi personali, ma la mia ragazza ha dormito bene.

PROS: + buon colazione e buon colazione (caffè, cioccolato caldo, uova, salsaglie, pane, miele, giochi, cereali, yogurt, succhi, ecc.), solo 10€ per persona + personale gentile (esp il ricevitore che ha risposto a tutte le nostre domande su Regensburg! ) + molti supermercati nelle vicinanze + parcheggio gratuito CONS: - persone bevute sedute all'hotel la sera, sentono molto incomode fuori - un po' lontano da Regensburg (recommandato per le persone che viaggiano in auto!)

We booked our 1 night stay for Christmas 2023, a few days earlier. It took 3 times to confirm the reservation online since their webpage was crashing. We chose an option to pay upon arrival and were charged only €0.01 reservation fee. A day before our arrival we received an email stating that our card couldn't be charged for the full amount and that we have until noon to send the correct card details or we will lose our booking. After explaining that we were given and chose the option to pay upon arrival, they said it's okay then. We received 2 emails about the reception working hours on Christmas, first that it's until 17h, then until 15h. As we arrived later, we needed to self check-in and pay at the machine, which went fine. However, the room we were given was not cleaned after the previous guest (the bed was not made, the dirty towels were on the floor). The on-call staff member immediately gave us another room. The room was very small and basic but clean (the 2nd one). The bed was quite small (French bed) but comfortable. The room was extremely basic equipped, not even a cup for the tooth brushes or a trash bin in the room itself. No closet, just a few open hangers. But the worst part was that there were strange sounds during the night in the room/building, like banging in the pipes or something. We didn't have any appliances on (e.g. AC/heating, light) so we don't know what these sounds were but they were very disturbing, keeping us up the whole night. The next morning we heard another guest complaining about it as well. The breakfast was good, a variety of bread, sausages and cheese, 3 types of jams, a chocolate spread, boiled eggs, 2 types of juice, coffee and cocoa from the machine, tea, sweet pastry, yoghurt, etc. We enjoyed the breakfast very much, although only the boiled egg was a warm option. The staff was friendly. The location is great, close to the highway, the bus stop is in front which takes you to the old town in 20 min, buses on Christmas went every 20 min until 20h (and until 22h from the city back to the hotel stop). The daily ticket for 1 person was €3. However, not much to do in the city on Christmas, even the Christmas market was closed. Overall we were satisfied for the 1 night passing by, but wouldn't book it for longer given the bad organisation with the cleaning of the rooms, the weird sounds in the building construction, as well as extremely basic rooms.

guter Service, gutes Frühstück, angenehmer Wellnessbereich, angehnehme Mitarbeiter, ... Das Hotel habe ich bereits zum zweiten Mal gebucht und war diesmal rundrum zufrieden. Nur die Garagentüre wurde noch nicht repariert.