The St. Regis Red Sea Resort

We stayed at STR Red Sea for a few nights on a family trip to Saudi Arabia, I wish we spent a couple more at the property and would love to come back again when the sea is a little warmer. The positives: * Very visible/engaged leadership team and excellent staffing levels despite it being low season. In no time everyone addressed me by my preferred name, was very friendly and attempting to meet every need. * Our younger daughter had a cold and was seen by the nurse on multiple occasions and the hotel also organised a doctors appointment at the end of our trip as we requested. The team members frequently checked in on us and made sure our daughter was recovering. She also had a birthday coming up a few days after our stay but the team kindly planned and organised a little celebration for her and her sister, this was very much appreciated. * The kids club was fantastic and the lady in charge (Kawtar) was extremely engaged with the kids, this was easily the best experience our older daughter has had over the past few years in the many resorts visited. * The Beach Villas are palatial in size and very private behind the plants and decent distance from the beach. I booked a 1BR Villa which would have easily fit the four of us but as Bonvoy Titanium was upgraded to 2BR Villa, which exceeded the size of our house, you could get lost in it. Things that can be done better: * A little more consistency in dealing with young children in the restaurants would be great. Sometimes we would get the high chair, the cutlery and the rest without asking, sometime we had to request them. It is also worth checking with guests how quickly they want their/kids food to be delivered. * The butler and the wider team were very well aware where we were at any point in time so a little more synchronicity with the room cleaning teams would be welcome. The room clean wasn't always finished by the time we got back from breakfast, which can be a nuisance. * The breakfast buffet was a little small compared to other STR hotels/resorts. Perhaps this was the result of it being low season. That said, the food was great and I never left hungry. * We haven't had the opportunity to try all the restaurant options but I felt the food selection could be a little more varied. I personally don't understand why resorts in remote destinations have sushi/Japanese restaurants given how hard it is to match the quality of Japanese restaurants in London/Dubai/Riaydh and other major cities the guests are likely to be coming from. * A shaded outside area in front of the kids club would be very welcome, I understand the plans for this are already under way.

The hotel was amazing, the amenities, the room, food, service, everything excellent and impeccable!! We had James as our personal butler and he was a 10 out of 10!! His warmth and welcoming personality made our stay much more enjoyable, he was always attentive to whatever we needed and managed all of our requests with a smile on his face! Definitely recommend the hotel, our vacation was unforgettable