Recensioni su Ibis Styles Ulaanbaatar Polaris

Risposta dalla struttura: Dear Davis, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff universally friendly and helpful, and that you enjoyed the dining experience in our restaurant. We strive to provide excellent service and value for money to all our guests.We sincerely apologize for the inconvenience you experienced with the room temperature during your stay. Your comfort is of utmost importance to us, and we regret that the air conditioning did not meet your expectations. We understand how frustrating it can be to have difficulties sleeping in a hot room.Please rest assured that we take your feedback seriously, and we will address the issue with the room temperature promptly to ensure that future guests do not encounter similar problems. We appreciate your understanding and patience in this matter.We would love the opportunity to welcome you back in October and provide you with a more comfortable stay. If you decide to give us another chance, please don't hesitate to reach out to us directly, and we will do our best to make your next stay enjoyable.Thank you again for bringing this matter to our attention, and we hope to have the pleasure of hosting you again soon.Best regardsIbis Styles Ulaanbaatar team

Risposta dalla struttura: Dear Guest,Thank you so much for your kind review! We're thrilled to hear that you enjoyed our breakfast and found the room to be clean and comfortable. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future!Warm regards,ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear Guest, Thank you so much for your kind review! Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future! Warm regards, ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear Guest,thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel regarding our service– our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Warm regards, ibis Styles Ulaanbaatar GM

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear that there were issues with communication, charges, and service that did not meet your expectations.Regarding the additional charges, we understand how frustrating this can be. Please know we are reviewing this matter closely with our team to ensure transparency in our billing process. The inconsistency with the water bottles and room amenities, as well as the housekeeping service, is also something we take seriously, and we will address this with the relevant departments to improve.Best Regards ibis Styles Ulaanbaatar Team