Recensioni su Ibis Styles Ulaanbaatar Polaris

Risposta dalla struttura: Dear Roman, Thank you for taking the time to share your feedback with us. We appreciate your honest comments and are glad to hear that you enjoyed our room service and found our burgers tasty.We understand your concerns about the location being a bit far from the UB city center and the breakfast not meeting your expectations for a 4-star hotel. Your feedback about breakfast is especially valuable, and we will review our offerings to improve variety and quality to better satisfy our guests.Thank you again for your insights, and we hope to have the opportunity to welcome you back for an even better experience.Best regards, ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear Davis, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff universally friendly and helpful, and that you enjoyed the dining experience in our restaurant. We strive to provide excellent service and value for money to all our guests.We sincerely apologize for the inconvenience you experienced with the room temperature during your stay. Your comfort is of utmost importance to us, and we regret that the air conditioning did not meet your expectations. We understand how frustrating it can be to have difficulties sleeping in a hot room.Please rest assured that we take your feedback seriously, and we will address the issue with the room temperature promptly to ensure that future guests do not encounter similar problems. We appreciate your understanding and patience in this matter.We would love the opportunity to welcome you back in October and provide you with a more comfortable stay. If you decide to give us another chance, please don't hesitate to reach out to us directly, and we will do our best to make your next stay enjoyable.Thank you again for bringing this matter to our attention, and we hope to have the pleasure of hosting you again soon.Best regardsIbis Styles Ulaanbaatar team

Risposta dalla struttura: Dear Guest,Thank you so much for your kind review! We're thrilled to hear that you enjoyed our breakfast and found the room to be clean and comfortable. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future!Warm regards,ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear Guest,thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel regarding our service– our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Warm regards, ibis Styles Ulaanbaatar GM

Risposta dalla struttura: Dear Sassa,Thank you so much for your kind words about your stay with us. We are truly delighted to hear that our staff were able to handle the unexpected situation with your room efficiently and that you appreciated the upgrade. We strive to provide the best service possible, and it's wonderful to know that our efforts made a positive impact on your experience.We're also glad you enjoyed the view of the city from your room. It's one of the highlights of staying with us, and we're happy you got to appreciate it.We would be more than happy to welcome you back if you ever return to Ulaanbaatar. Thank you again for your feedback, and we wish you all the best.Warm regards, ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear guest, Thank you for sharing your feedback about your stay with us. We're delighted to hear that you found our hotel to be an improvement over your previous experiences in China and Korea. We're proud of our clean and spacious rooms, and we're glad that our staff's English proficiency made communication easy for you.Regarding the breakfast, we apologize for any inconvenience caused by our temporary room service arrangement. Our restaurant is currently undergoing reconstruction, which has limited our ability to offer a full buffet experience. However, we're pleased that you enjoyed the taste of the food we provided.We're also happy that you appreciated the convenient location of our hotel, with the pedestrian street nearby offering additional dining options.Thank you again for choosing our hotel. We look forward to welcoming you back soon and providing an even better experience once our restaurant renovations are complete.Best Regards, ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear Andrei,Thank you so much for your continued trust and loyalty! We’re delighted to hear that, once again, everything met your expectations during your stay with us. It’s always a pleasure to welcome you back, and we look forward to providing you with the same great experience on your future visits. Safe travels and see you again soon!Best Regards,ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear that there were issues with communication, charges, and service that did not meet your expectations.Regarding the additional charges, we understand how frustrating this can be. Please know we are reviewing this matter closely with our team to ensure transparency in our billing process. The inconsistency with the water bottles and room amenities, as well as the housekeeping service, is also something we take seriously, and we will address this with the relevant departments to improve.Best Regards ibis Styles Ulaanbaatar Team

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback about your stay with us. We appreciate your concern about the room temperature and will definitely look into adjusting it for future guests. You're right, maintaining a comfortable temperature without wasting energy is important to us.We're glad, however, that you enjoyed the breakfast service! Delivering breakfast to your room at 6:30 AM was our pleasure, especially since you had an early departure. We strive to make every guest's stay as convenient and enjoyable as possible.Thank you again for choosing our hotel. We hope to welcome you back soon and provide an even better experience.Best Regards, ibis Styles Ulaanbaatar Team