Utente ospite
13 novembre 2023
I stayed in Kavish Resort and Spa, Udaipur from 1st November to 3rd November. I was there with my friends from a school trip which we had paid generously for but the service was very awful, the food was stale, dal was very tasteless, roti were as hard as a rock(if we throw it at someone they might have fallen unconscious) and if they know that a school is coming they should have prepared their kitchen according to it because whenever we go there, there were no rotis, if we asked the staff they had no answers, gulab jamun looked as if someone has just burnt up chasni and put it there, we were served the same paneer sabji for lunch and dinner which at the end because of over heating got it sour and full of liquid, rice was undercooked and tasted like it was refrigerated for days, salad was full of salt which made it untouchable and the staff was very pathetic, full of rudeness and dishonesty. Staff was unanswerable about the smallest things such as on the first night air conditioning system wasn't working so we called the room service, no one answered it so we had to go the reception and beg the receptionist is send a helper there and start it, we weren't able to sleep without ac because the room's were made of plastic and were of dome shaped, at least 6 people were there in a single room which made it more warm and sweaty. Sometimes the water heater wasn't working and we had to take a bath with cold water in the early mornings as we had to leave till 8 everyday. The swimming pool wasn't clean either, they didn't put chlorine or any other chemicals to disinfect it and clean it, it was full of small microorganisms and on the second day of the tour it was very worse, full of plant leaves and small black dust particles. On the second day my tour operator approached me and threatened me to delete my review which was very shocking for me because the owner had asked him to do this. It was a very decent review about what challenges we came through living in this hotel and they were not up to their standard. But i was threatened another time in which the tour operator said the whole trip will be ruined if you don't delete it and the food will be even worse, the hotel management is full of goons. We were their customers and we paid a quite decent amount for the trip, and even my school is an upper class school but still we didn't expect all that nuisance so i deleted my review. The hotel management still didn't react in any good way after that, we were still served stale food, and the staff was more rude than before. We weren't even provided water bottles by them, and there are no shops nearby the hotel. So u have to buy from the hotel, but it was ₹60 for a ₹20 bottle which was quite disappointing for us, first the hotel asks triple the amount for even the smallest thing as a water bottle and gives service as if we are eating in a prison. I'll never recommend a kavish resort or any branch of the kavish hotels because in their hotel at Kumbhalgarh, the same
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