Encantada Tulum

This was our first visit to Tulum and it was absolutely fantastic. The Encantada property is absolutely stunning, traditional setting in a tropical location with best views from the rooms on to the beach. All the staff were very friendly and helpful and thank you Liz with helping us arranging our future travel plans. I would highly recommend this property to anyone that would like to stay in the Tulum area. Hope to return one day and stay a bit longer. Daniel and Marie from Australia

Beautiful - relaxing vacation. Just what we needed. The staff were amazing and very accommodating. Stayed in Arena room and it was perfect for early morning sunrises. Leave the screen doors open and sleep to the sound of the ocean. Safe as well.

It’s really paradise. Rooms are beautiful and comfortable. They have no shower door or courtain, hence, it all gets wet when you shower. Food options are limited and they are time restricted, for instance, you can’t have pasta for lunch or a sandwich for dinner. Breakfast is poor and they changed the lovely bread basket for a Costco croissant and they don’t even have butter or jelly. My advice is to go out for breakfast. It’s great for relaxing but you get endless questions from the staff, specially the front desk lady, they don’t have to know every single detail of your Life or trip. It’s annoying. For this, even though it’s beautiful, I would have second thoughts of returning. It’s expensive and there are lot of places in Tulum to stay.

We had such a wonderful experience at Encantada. This hotel was our last stop for our 3 week honeymoon trip in Mexico and we were hoping there would be no bad surprises. This hotel was absolutely stunning, exceeded our expectations and was a big highlight & a beautiful wrap to our wonderful time in Mexico. We booked 5 nights at Encantada, it wasn’t enough I tell you. Our room was directly by the beautiful water, we could see the stunning sunrise from the comfort of our bed. Everything about our stay was comfortable & special. When we arrived, our reception lady was very kind and sweet. She connected us with the internet and the 24/7 WhatsApp channel they have that we can ask for anything anytime, what a game changer. She also booked us a table at Nü their Michelin star restaurant across the road, 1minute walk. She also took us for a tour of the hotel & the sister hotels where we can access their pool and other restaurants, it was great to have many options and feel very welcomed.If I’m Not wrong, this was the lovely Paola. The beach spot where Encantada is, is absolutely perfect. It’s at the end of Tulum, the water is clear, stunningly turquoise and the restaurants/hotels/shops around are more refined & not crazy crowded. Everything is a little more expensive but it’s also great quality. We had delicious dinners every evening outside of our hotel a few meters each side each night, we also went to downtown for one evening but it’s wasn’t anything special. We wouldn’t recommend leaving the area where the hotel is. Encantada had two spots for restaurant areas, one by the water and one sheltered incase it rained. We sat mostly by the water because the view was indescribable. The beauty of this hotel is that it only has 8 rooms, which means every little detail is taken care of for each of the guests & that you can really enjoy & can’t compare to other big hotel chains. Every morning I ordered coffee to my room via WhatsApp, it was such great service, just to enjoy the view before the day started. WhatsApp was awesome we felt looked after with any food/drink orders, restaurant recommendations or taxi arrangement, thanks to Isabel for being a wonderful host. Hotel restaurant breakfast was absolutely delicious !!!!!! We had the best food, the breakfast menu that’s included is more than enough with the fruits, the protein bowl with peanut butter (so good!), fresh juices, and however you like your eggs like traditional like huevos rancheros for example or avocado toast, they can do it & it’s on the menu and they will do it in the best way for you to enjoy it. Restaurant service was beyond great, Miguel & Alberto were looking after us everyday, making sure we get our orders right away with the friendliest service. They did a fantastic job and we were glad to have met them. We also enjoyed lunches, it was another ballgame, fresh ceviches, tacos , club sandwiches you name it, all the good stuff. We also enjoyed drinks during the day while we were at

This is a beautiful hotel, in a great location, and the service was excellent, the staff attentive, with great recommendations of tours, transportation, and rentals.

We loved this quiet destination in Tulum. Our room "Cielo" was fabulous with a great veranda and views of the beach. The staff was incredibly accommodating and friendly. We made good use of the bikes that they had available for heading out to lunch etc. Unfortunately, we did not have great weather- apparently there was a hurricane brewing in the pacific- we could not go in the water and the seaweed bloom prevented us from taking long walks on the beach. We were told the seaweed dies down in June- be sure to check that out. We still had a very relaxing time and ate great food. We felt very well cared for at Encantada Tulum.