Jashita Hotel

An amazing Italian/ Mexican fusion, a home away from home. We feel honoured to have been a part of the Jashita Familia, even just for a very short time! We stayed 8 days, and truly loved every moment. If you’re looking for a very calm, inviting atmosphere, a safe haven to rest and rejuvenate, look no further. I sincerely hope this place never changes. I would come back twice a year if I could. So let me tell you a little about our stay… TRANSPORTATION- the hotel arranged transportation for us to and from the airport, with the same amazing driver! We could have rented a car as well, as there is secure parking available onsite. It was our first time to the area so we were happy to take the arranged transportation to visit the ruins (parking seemed like chaos there) and cenotes (which was actually nice, we didn’t do a guided tour we just had a driver and arranged to hop around cenotes that were close by- it was great, felt very safe the entire time). The BEACH. It was amazing. The water was SO warm! The bay is a small sanctuary from the windy days that can hit Tulum, even on the windiest of day you can still swim and snorkel with ease. The hotel has marked and cleared a path from the main water entrance out to the bay, that you can swim and touch the entire time. It’s a lovely wild bay, full of wild sea creatures to explore and respect while venturing into their home! Having the ability to swim and then stop and stand for a moment is incredible. We saw lots of beautiful fish, a stingray and many small little reefs to connect with under the sea. The beach & pool LOUNGE AREA was impeccably kept, with staff committed to keeping the seaweed cleared, and the seating, comfortable and areas almost spotless. This is not a party beach/ hotel, and I was thrilled about that! For the most part everyone staying there is relaxing, and enjoying the natural sounds of the surroundings. It was such a beautiful part of what makes this place truly special! It is a family friendly space, but those bringing their children were all very respectful of how everyone was spending their time. The adults only pool was a great option as well, although I do always enjoy hearing the laughter of children- something so special about it! BEACH SERVICE, around the pool and literally anytime you wanted something was impeccable! We felt really taken care of! Any requests we had were always met with kindness and compassion, and the team members truly went above and beyond to make things happen! As someone who paid to stay at Jashita, I am happy they charge a fee to access the beach for anyone not paying to stay at the hotel already (I noticed a few reviews that were unhappy about this) the sun beds, snorkeling and service alone are well worth the cost to visit incredible spot. The POOL options were stunning, the rooftop pool is truly something unlike anything we’ve ever seen! Sangria Hour from 12:30-1:30 was a hit, and we don’t really drink that much, but we really enjoyed

This is the worst hotel that I have visited. I have traveled around the world and stayed at high end hotels and have never been treated so poorly. I tripped and fell on the stairs due to their poor lighting conditions around the stairs and poor design. They kept telling me that I wasn't hurt. It's the strangest thing. I have been on pain killers and ice ever since. Beware of this hotel. Whatever you do, don't get hurt there. They will leave you hanging.

I have been going to Mexico since the 1987. I love the people and the culture. I have tons of Mexican friends. This negative experience that I had at Jashita hotel changed my mind about going back to Mexico again. Here's what happened. We booked for 3 nights at Jashita and they put us up on the top floor, which is the 3rd floor. The hotel has no elevator. I am in my late 50s but very fit. I exercise 3 times a week and my house has 3 floors. So, I'm very familiar about walking up/down the stairs. On the first night, around 7:30 pm, as I was walking down the stairs, around the corner, I misstep and fell and hit by tail bone. It hurt really bad. I noticed that the lighting was obscured, probably because the hotel wants to maintain a romantic jungle atmosphere. What's worse is that the width of the steps leading to the corner are different from the steps around the corner. The width of the steps around the corner are vary narrow on the inside and gets larger on the outside. So, this uneven width of the steps along with the poor lighting are what caused my falling. When I informed the assistant manager on duty, he immediately agreed with me that he recognized that more lights needed to be turned on. The hotel only gave me ibuprofen and ice. When I asked to see a doctor, they told me that I'm going to have to pay for it. I was very surprised by this. They finally moved me to the first floor for the last night. Why didn't they move me on the first night? That would have been the more considerate and proper thing to do. So, I am back in the US and has been seeing my doctor and has gotten x-ray. I have written emails to Brenda, the manager, several times. She never asked me how i was doing. When I asked her about providing me with an incident report, she said they didn't have any. I find her very unhelpful and uncaring. I am very disappointed at how the hotel management has treated me. If I ever go back to this area, I'll be sure to stay only at Fairmont or US owned hotels. This hotel doesn't care about their customers. They built the stairs with a sub par/dangerous design. I don't recommend them. If you get hurt/injured in this hotel, good luck. You are on your own. It's not like in the US, where there is excellent customer service, particularly at the high end hotels, the rule of law and building codes.