Wakax Hacienda

房間非常寬敞，服務特別好，整體環境很幽靜，酒店也有很多活動可以參與～

The property was very nice and very well maintained. The service at the front desk and restaurants were outstanding. We found that the food at the resort was very good to excellent. The definite must try is the various Mexican breakfast that they offer. Swimming in cenote was very refreshing given how hot it was. The activities person David was excellent at his job. He took us on several private tours of the resort. The downside to the resort is that it is very buggy and there are tons of mosquitoes. It makes it very difficult to enjoy being outside. Also, we found that the Palapa type roofs hosted a lot of critters and there were droppings on our bed and floor. Our kids also found scorpions and lizards in their bathroom. The resort is about 15 minutes to Tulum ruins xelha park. It is about a 30 minute drive to. Xplor xenses and xcaret. If staying for more than a few days, a rental car is needed given how remote the location is. In terms of suggestions, there should be floor mats placed at the outside of the rooms since a lot of the areas leading to the rooms are not paved. They also have housekeeping and turn down service and they should bring ice along with the filtered water that they provide. The hotel is very accommodating online. We requested an additional bed and a desk and it was in the room when we checked in. They were also very accommodating when we had a late flight and asked for a late check out. The staff at the restaurant were very friendly and accommodating. They modified a lot of the meals to meet my kids picky eating.