Nerea Tulum

This hotel was very beutiful with nice view And there was a lobby women that her name was izabel , she was so kind and help us to rent a car and absolutly she was the best person i have met in tulum

Het hotel is heel kleinschalig, boetiek, niet druk en van alle luxe voorzien. Het personeel staat dag en nacht paraat om je te helpen. De dienstverlening is goed maar het personeel is zo behulpzaam en onderdanig dat het bijna ongemakkelijk voelt. Het ontbijt is a la carte. Je krijgt elke keer twee keuzes, wel heel gevarieerd en met gezonde opties. Zowel het strand als zwembad zijn erg toegankelijk. Indien je wenst heeft het hotel ook extra faciliteiten als snorkelen met een gids (inbegrepen). Wel had het hotel veel last van algen op het strand toen wij daar waren (in juli). Zij kunnen daar verder weinig aan doen. Het wordt regelmatig schoongemaakt maar de opgestapelde algen worden pal naast het strand bewaard, daarna weggehaald. De locatie is tricky. Enerzijds heel afgelegen en aan een rustig strand met voldoende faciliteiten. Anderzijds als je meer variatie zoekt en niet per se gebruik wilt maken van de omliggende restaurants van "luxe" hotels dat je ook enige moeite moet doen. Tulum centrum is kwartier met de auto wat het probleem niet is maar de toegangsweg naar de hotel***** is extreem hobbelig en vol met diepe gaten. Je moet enige moeite doen om daar weg te kunnen komen. Ook de luchthaven is op 1,5 uur rijden, met veel strandverkeer zelfs in de vroege ochtend (7 uur). Mocht je gebruik willen maken van het restaurant, valt de prijs-kwalitweitverhouding te betwisten. Wij vonden het zwaar overpriced omdat je voor hele simpele cocktails in plastic bekers of hamburgers 20 euro betaalde. Mocht je dat geen probleem vinden, kun je allerlei soort eten naar je kamer laten brengen. En als laatst ziet de hele setting luxer uit dan het is. Voor de prijs-kwalitweitverhouding moet er vermeld worden dat kleine details zoals de TV die niet naar behoren functioneert of trage internetverbinding wel belangrijk worden.

Excellent stay! Beach, breakfast and pool are all really good. Free use of kayaks, padelboards and snorkels

Beautiful views. Hotel’s aesthetics and vibe is total relaxed mixed with Mediterranean luxury. Service is excellent. When I arrived I had a bit of upset stomach, Janet one of the servers at the restaurant ordered for me hot ginger tea, she checked on us the next day. Felt so comfortable and relaxed. The restaurant is fresh kitchen and organic. It is delicious.

Everyone on the property was completely nice. The only complaint I have is how they charge for absolutely EVERYTHING! My 1st night I ordered the lamb and it was lamb leg, not what I thought or what I’m used too but of course I tried it, didn’t like it. Took one bite, asked the lady if I could change and she said of course but you still have to pay for this. So, I did but didn’t order anything else. Water $12! Everything is extremely high for no reason. Just understand that nothing is free or cheap.

A few weeks ago, my fianceé and I stayed at Nerea Tulum. While generally pleasant, a concerning incident marred our experience. Upon arriving on a Monday, we converted Euros to Pesos. The next day we left the hotel for our first activity in Cancun, and we took 1000 pesos each, leaving the rest in our room locker with other valuables. That evening, we unexpectedly found the locker reset, seemingly untouched. Yet, after entering my set password, the locker indicated "Unlocked" despite already being open. Alarmingly, we were short of 1600 pesos. Given that we had a precise account of the amount we carried, we were sure of this loss. We informed the staff, specifically Angeles, who assured us that the matter would be escalated to the manager. However, it took nearly a week before he, Luis Ramirez, addressed our concerns. Over a phone call, he dismissed our concerns, suggesting that the responsibility for the locker's contents was ours and not the hotel's. This response was not only disappointing but left us feeling unsafe and undervalued as guests. We want to emphasize the importance of being extra careful with your belongings while staying at this hotel. Our experience suggests that even the locker may not be a secure option. We were fortunate to notice the discrepancy due to our record-keeping on that first day; others might not be so lucky. Please be cautious and consider alternative safety measures for your valuables during your stay at Nerea Tulum.

My husband and I were purely sold on Nerea and making this our go-to getaway spot in Mexico, however upon our last day a staff member by the name of Ivan had lied and stole the fish we caught on our fishing tour. We instructed him to keep the fish in the freezer and we would take it back home with us. Instead he told the kitchen staff we said he could have it. It broke our hearts because we loved the location, our stay, and had a great time until the very last day we found out what Ivan had done. We made sure to tip and be friendly with staff however this was done to us. When we reached back home, I unpacked my luggage bag to find that all of my gold jewelry was stolen. This jewelry was never unpacked or left out in our room. We suspect whoever cleaned our room literally went inside our luggage and took all of my jewelry including a Kate Spade watch and bracelet. So beware. Even if you take the necessary precautions, never trust a smiling face.

Was a great secluded place with private beach and dock. Very peaceful. Pool/hot tub was nice, rooms were even nicer than the pictures, staff was very accommodating and friendly. We will book here anytime we come to Tulum in the future. I would say as far as food though they have great breakfast, but lunch/dinner I would go eat elsewhere. All in all excellent place though!

I was checks in early for I came in sick from the day before. Out of the three hotels I stayed on my 14 day stay this was May favorite. The room was great and clean. The swim up great. I recommend this property. And Brandon was a great help with Tv and over all a very respectful young man.