Eterna Tulum

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)

There are a few important things to note if you want to stay at Eterna (as we would not suggest staying here): Location: the hotel is located close to the Centro ***** if that is where you want to be located. However after we got to Tulum we realised that the beach, popular Tulum restaurants, popular cenotes and nightlife are ~20 minutes from the hotel. A taxi one way to these locations is approximately 900 pesos, so if you stay at Eterna you will need a car or scooter to get around, which is what the check-in staff member suggested upon our arrival. This was a shock to us and other guests who did not know how expensive taxis were in Tulum (especially since 20 minutes does not seem that far anywhere else in Mexico). The hotel is located on a side street with a very rough driveway, so you will need to take care when driving through here. The hotel itself is located right next to a landfill (more detail on this in the breakfast section below). Our stay: we recommend you confirm your room with the staff prior to your stay. We were on our honeymoon and the check-in staff allocated us in a worse room than the one we booked, even though it was booked 6 months+ in advance of our stay. This took a lot of back and forth before they actually gave us the room we booked / paid for. Even though we paid a daily cleaning fee, our room was not cleaned once during our stay and we had to beg for fresh towels and toilet paper 4 times until we were walked to the facility cupboard to get them ourselves. We did not mind the beds / room not being made but constantly asking for fresh towels / toilet paper became a bit ridiculous when multiple front desk staff were sitting on their phones. Breakfast: the breakfast is located across the road at a local cafe. Fruit is supposed to be available from 8am and full breakfast from 9am. We were advised by WhatsApp message the day we checked in that breakfast service is slow as it is local cuisine, which we we did not mind. However, the fruit option is a box of largely half rotten bananas and apples, and the chef will come make you whatever he feels like eating at whichever time he decides to come in the morning, which for us was around 10.30 am. The chef made 3 vegetarian tacos for breakfast, and that was all that was included in the breakfast fee paid to the hotel with no options for any other breakfast items. To top it off, the cafe is literally located next to a landfill where you will smell garbage all morning and listen to the worker there loudly crush garbage while you are eating breakfast. One positive point is that the rooms look like their photos and are aesthetically pleasing, spacious and modern. This is the only positive point of Eterna. All in all, there are similar hotels that are located on the beach for the same price. I do not see how this hotel considers itself to be a 4 star hotel. Save your money and hassle of organising last minute car / scooter rental, save any stress you will suffer from booking h