The Beach Tulum Hotel

My husband and I came here for our anniversary and we had the best time! The entire hotel staff went above and beyond to make sure we had every need met. We really enjoyed the boutique hotel experience and it was really nice being away from the party scene. The hotel location is in the middle of hotel row which made walking easy. The property is well designed and has a great vibe. Aldo our concierge greeted us at the car as we pulled up and was stellar from then on out. The absolute best. He quickly took note of what we preferred and made sure he stayed one step ahead of us. For example, we asked where to get ice and he suggested he provide us with a cooler filled with ice instead of having a small ice bucket. He then kept the cooler stocked our entire trip. Anytime we asked for something, he worked with the hotel staff to insure our room was stocked throughout our stay. Top notch service that really made our stay truly memorable. In addition, it was fun talking to him and learning about the area and which restaurants and activities he recommended. Axel and Faith worked the bar and food delivery and were prompt every time we ordered. They were both so friendly, helpful and personable and took great care in making sure we enjoyed our stay. It’s clear they enjoy what they do which made us feel well cared for. Ken who works reception quickly responded to any inquiries we had prior and during our trip. She booked transportation when we needed it and sent reminders in case we needed to change something. She made sure we understood our bill when we arrived and departed and was warm and welcoming throughout. We enjoyed multiple spa treatments and Karima and her crew definitely know what they’re doing. All of the treatments left us feeling relaxed and pampered. Highly recommend the cold plunge pool followed by the hot tub. The hotel is beautiful and the rooms are well appointed but it was the hotel staff that really made our trip special. We will definitely be back.

A really beautiful hotel at an amazing location with very helpful and kind staff. We had a wonderful few days here celebrating my husband's 50th birthday after being upgraded from the equally lovely cabanas hotel next door (due to them doing some building work). We will never forget waking up to the sound and views of the ocean from our very comfortable bed. Breakfasts at Ziggy's and Frescos were both delicious and plentiful. The yoga class was excellent and the cute spa was great too. It was unfortunately a bad time for sargassum but we had lovely pool and our own plunge pools at the hotel. There's even a free walkable small open cenote almost opposite the hotel. We also took an amazing trip to Sia Ka'an for a dip in the bluest sea ever! We definitely recommend this hotel and cabanas next door to anyone thinking about a trip to Tulum.

From start to finish our stay was excellent. The staff in reception and room service were all great. Friendly and efficient. The food was excellent. Room very nicely decorated, loved the reserved beach beds. I can't really find anything to fault about our stay (other than the seaweed, not the hotel's fault).

Extremely relaxing stay at the hotel. The staff were exceptional. Everyone went above and beyond to make our stay one of the best. Ken, Jessi, Nancy, vale, David, Aldo, Karla and axel. The grounds and rooms were beautifully kept by all the other staff/housekeeping. The dedicated day beds on the beach were lovely, the rooftop view and jacuzzi included in the room. The food at both the restaurants was great standard. The location was really private. Would highly recommend.

Staff are very professional. Clean and great surface. This trip was our fifth time staying in this hotel I highly recommended.

The Beach Tulum had an unbelievable vibe, excellent food options, and staffed with exceptional people-Axel, Carla. My husband and I stayed for 8 days to celebrate our anniversary. We enjoyed a private dinner on the beach hosted by Kenneth. The food and wine pairing was perfect.