Papaya Playa Project

beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.

Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.

Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.

The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.

Great for couples and the staff are nice.

We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.

A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.

I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.

Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room