Xela Tulum - Member of Design Hotels

Hotel incantevole proprio sulla spiaggia. L'arredamento è splendido, il servizio eccellente e il cibo e le bevande erano deliziosi. Un posto meraviglioso per rilassarsi. Abbiamo potuto nuotare di fronte all'hotel e c'è molta spiaggia sabbiosa per lunghe passeggiate. Molti posti dove mangiare e bere nelle vicinanze. Anche negozi! L'hotel offre molte esperienze incantevoli che puoi prenotare per vedere la zona circostante. Abbiamo prenotato una crociera al tramonto a Sian Ka'an che è stata incantevole... fermarsi per vedere Bird Island mentre il sole tramontava è stato magico. (La strada per la barca è piuttosto sconnessa e lenta, solo per tua informazione, ma l'autista è stato eccellente.)

Le parole non possono descrivere l'esperienza che abbiamo avuto a Xela. Mio marito e io siamo amanti dell'ospitalità: io adoro gli hotel e lui i ristoranti. Siamo stati in posti fantastici in tutto il mondo, ma il nostro viaggio a Xela è stato davvero memorabile. La proprietà in sé è meravigliosa: con solo 12 camere, sembra accogliente ed esclusiva come se stessi soggiornando in una tenuta. Anche il cibo era delizioso, abbiamo bevuto margarita al mezcal e ceviche ogni giorno. Ma è davvero il team, le persone e il servizio che la rendono eccezionale. Paula, Manual, Abdiel e tutto lo staff lì ti hanno fatto sentire come a casa: sono cordiali, attenti e al top di tutto. Tutto sembrava così personalizzato, al punto che ricordano il tuo ordine. Questo è stato di gran lunga uno dei migliori, se non il migliore, servizio che abbiamo mai avuto. Alla fine del nostro soggiorno di una settimana, non volevamo davvero andarcene e parlavamo già di tornare. Siamo così grati a Xela per aver reso questo viaggio indimenticabile.

Once in a rare while I experience a hotel that is so special I want to both tell everyone about it and also keep a secret so as not to overcrowd this piece of heaven. Peace and quiet was a priority for me and Xela delivered on the serenity and elevated experience for guests who want to savor nature and calm. Staying at Xela felt like having a private villa on the beach surrounded by staff that felt more like very helpful and accommodating friends. Everyone on a first name basis, always going above and beyond, exuding warmth, kindness and the kind of hospitality that all hotels should aspire to. From the minute we entered the hotel, to specific vegetarian food requests, to stocking particular items, to last minute spa appointments, to making sure the room was the perfect fit by sending a video ahead of arrival - there is not one detail that was overlooked or not fulfilled by the wonderful concierge team. This was a special mother/daughter trip and they made us both feel incredibly looked after and cared for. Emily, Ivan, Paula, Victoria are the best team - collaborating seamlessly and always a good energy. The Casa Play room was dreamy, the sound of the ocean a calming soundtrack on the balcony, well stocked, super comfortable and lovely bath products. From beach towels to a tote to delicious coffee and teas in room - all the little elements that make it feel like home were at every corner. We genuinely enjoyed the breakfast which was consistently excellent every morning with delicious options for all cravings. The lunch and dinner were ok - if there was one wish to make this hotel truly perfect it would be to improve food quality on site. Many options to eat as well within walking distance. The drinks however were fantastic - special shout out to my favorite cocktail the Balam. Decor. Staff. Beach. Spa. Room. Breakfast. Cocktails. Concierge. Service. Pool. Rooftop vista. A++ across the board. This will be our new home away from home. Can not wait to return next year! Gracias all!

The hotel was beautiful and very accommodating! It’s along the Main Street in Tulum and loved every restaurant we tried which were all within a 10 min taxi ride. The staff was amazing and the pool was stunning along with the rest of the decor within the hotel

Excellent location. Wonderful staff. Excellent atmosphere.Beautifully designed hotel. Rooms large and well equipped. Highly recommended

My partner and I were looking for a small boutique resort in Tulum and stumbled across Xela. We wanted to get away from the crowded, large resorts and we wanted a room that had pizazz. Xela looks just like the pictures on the website. The beach is different depending on the time of the year, a lot of seaweed when we visited, however this did not take away from the ambiance of the resort. Xela had two small pools and there is also access to a larger pool at the sister resort across the street. We had the best customer service, they really catered to our needs and were always so nice, cheerful and respectfully. They give a concierge service and can help you book whatever you need. Xela also provides free bikes to use (you do have to pay to park them at other locations but it’s very nominal) and they provide an amazing free breakfast. Highly recommend!