SureStay Plus Hotel by Best Western Tulsa East

Wonderful hotel to stay at with the family. They have recently updated the place and it's wonderful. Wish we would of been staying longer. The man at the front desk was so friendly. We have 5 kids and they were willing to give us and extra bed, pillows, and blankets.

Let’s start with the “free airport shuttle”. We landed in Tulsa and called for the shuttle and were informed that there was no shuttle unless you notified them in advance! So we had to pay an Uber. We requested an airport shuttle for the next morning and were told they would check with their manager and call us in our room. At 10:00 pm we called them. They said they would call us back. When they finally called back they told us there would be a shuttle the next day, so we requested one at 6:30 am and one at 10:00 am because my cousin and I were each heading home to different states. When my cousin checked at the front desk the next morning they frantically started calling around. Finally at 7:00 am, they ordered an Uber for her. When I went to the front desk at 9:45 am I was informed that they only allowed one shuttle ride per day per room. So I called an Uber! If you can’t avoid staying here and need a ride to the airport, just bypass the crazy front desk and call an Uber! Now for the breakfast: I went at 8:50 am expecting to take my breakfast to my room to eat it because breakfast ended at 9:00 am. Wrong! The breakfast was already out away except for three greasy pieces of sausage orange juice and oatmeal packets. I took what they had and had to choke down my breakfast in my room!

We stayed in a room with 2 Queen beds. One bed was so close to the opposite wall, we had difficulty accessing the bathroom. Prior to check out, I was questioned several times if I registered and paid the pet fee, upon check in. I did not appreciate the insinuation that I did not. I asked for a printed receipt, and there was hesitation in giving the receipt. I’m not sure why. The paid pet fee was specified on the receipt. The room was clean and the check in process was good.