Lodge on the Desert

I booked a room a month in advance, when we checked in we didn’t get the room we were expecting. The receptionist told us the pictures online are not going to match the rooms and admitted to false advertisement. We got checked into room 240 and it was disgusting. The bathtub was filthy and the shower had no work done to it, old and filthy. There was one wall unit with no remote and no ceiling fans, our room number was spray painted on, the only room that was like that and our door lock was loose. We then realized there was a bird stuck/living in the fireplace there was no cover/glass over the fireplace. We spent the first night there, the second night is when we realized there was black dust staining our shoes, clothes, towels assuming it was debris and ash from the fireplace. Morning after our second night, I went to talk to a receptionist about how filthy our room was. She was SO disrespectful, rude and also admitted to false advertisement about the room that I booked online and was expecting but didn’t get. Both of us raising our voices at each other in front of other guests and me finally asking when the next receptionist would be in so I could speak to him instead because a manager was not available until Monday. Monday morning we speak to a manager he took notes about our complaints and said “sorry for the trouble, and the bird? That was something”. We spent $693 on 3 nights and the manager was barely apologetic. There’s no way people like to stay here. ZERO recommend!

Great property, friendly staff! Amazing staff, very responsive. Accidentally left my charger in the room after checking out and the manager (Scott) figured out a way to return it to me so I didn't have to go out of my way and come back. Great property, clean rooms, friendly staff, reasonable price. Will be back!

Very cute. Upscale southwest vibe.