Hotel con piscina a TT. Sa Pa

Beautiful hotel - service leaves room for improvement We arrived early and let the hotel know about 10 days prior that we will be arriving at 4am. I called the front desk who asked me to walk about 50m but wasn’t clear about the direction. After 30 mins he sent a buggy to pick us up. A common theme is that some staff don’t communicate if they don’t know something or are unable to help. They just nod and it’s really difficult to discern whether they’re going to do anything or not. Just let me know you don’t know or can’t help - even in Vietnamese! At least I can translate it myself. After 3 hours of waiting in the freezing lobby, Lala explained the process and gave us clarity on next steps. She was kind enough to upgrade as it was my birthday and it was slow season, which I appreciated. Lala is a gem - she came by and everything was really smooth after that. She was cheerful and clear in her communication. She gave useful recommendations and she was clear in what she could and could not do. She was really great and we appreciated her help greatly. Overall a good, clean hotel - a bit far from the town but that’s a good thing. Facilities are good and plenty - you probably don’t even need to go to the town area. Most of the staff except for a handful are quite difficult to interact with due to their refusal to give bad news or say they don’t know something.

Ho cercato molti hotel nel soggiorno di Sapa.Qui, posso vedere le montagne, la piscina interna e il colazione, quindi ho visto Levy.Quando ho prenotato, ho deciso anche di ridurre leggermente il prezzo. La posizione è a circa cinque minuti a piedi dalla chiesa di Hanoi.Questa città è molto piccola, quindi puoi camminare verso il lago Sapa e il mercato.La prima notte di colazione non è un buffet, perché pochi vivono, ma mi hanno portato i piatti sulla lista.Sono anche soddisfatto di questo. Anche prima di fare le procedure di imbarco, ha conservato il mio bagaglio.Molto buon hotel.

The property itself is stunning—truly a museum-like experience with amazing food and a fantastic location. Unfortunately, the hospitality didn’t quite match the setting. The staff, from the front desk to the concierge and wait staff, often lacked the warmth and friendliness expected in the hospitality industry. It was unclear whether this stemmed from unfriendliness or simply a language barrier, which was surprising given that most hotels in the area employ fluent English speakers. For a hotel belonging to such a prominent global chain, I expected a higher standard of staff training to ensure a consistently polished experience, much like their other locations. With better service, the experience could have been nearly flawless. The food was exceptional, but the service at the bar and tearoom was notably slow. I suspect this was because the staff were also attending to restaurant orders. One particularly disappointing moment occurred when our host at the restaurant seemed visibly annoyed when we ordered hotpot, requiring her to set up the electrical equipment. Additionally, another attendant continued to handle the hotpot and add food despite my request for him to stop. While our room was lovely, it felt a bit unsettling to be quickly ushered into an upgraded room that happened to overlook a construction site. Although it was wonderful to enjoy the open doors and city view, being woken up by construction noise was far from ideal. Lastly, the doormen stood out for the wrong reasons. They often appeared to be slacking off, which created an odd and unprofessional impression. It would be better to have no doormen at all than to have staff who do not fulfill their role properly. Overall, while the hotel has incredible potential, a more attentive and professional approach to service would elevate the experience significantly.

Il nostro soggiorno all'hotel Pistachio è stato sorprendente, ma è abbastanza vicino alla città principale di Sapa (accesso anche se il primo piano). La reception è al 6° piano. Il personale di servizio era molto amichevole, anche se non interagivamo molto. Prenotammo una camera superiore ma sono stati aggiornati alla camera deluxe al check-in, che è venuto con un balcone. Possiamo solo immaginare la vista. Possiamo anche vedere le tracce funiculari dalla stazione Sapa alla stazione di cavo. La decorazione dell'hotel è molto moderna. La camera era molto pulita e spaziosa. Le strutture fornite erano più che sufficienti. I letti erano comodi. Il colazione dell'hotel è anche una bella diffusione. L'hotel offre ombrelle se piove (sotto riserva della disponibilità), la piscina infinita sembrava sorprendente se solo il tempo cooperasse!

This hotel is highly recommended! Cleanliness, location, amenities and service were excellent. It exceeded our expectations for a budget price hotel. Front desk staff “Hana” was very helpful and accommodating. Since we have arrived the hotel very early, she offered us to rest at their lounge while waiting for our room to be ready since she understands that we are from an overnight bus trip from Hanoi. The location is nearby to the town center as well as the tourists spot Moana. We were not able to see a nice view as it’s was foggy the 3days of our stay. The room was spacious and clean and with complete amenities. Breakfast spread was also fantastic as it offers both local & international dishes for guests to choose. We really love our stay at KK Sapa Hotel. Looking forward to another stay in the future.

Amazing stay at Sapa Town! The location is walking distance to the shops in town but not too near so much so that we can still enjoy the peace and tranquility of the place. Aliana hotel is the place to stay for when you visit Sapa Town not only their beds are comfortable, the room space and service is great! Kudos to Loang and the team at Aliana who speaks great English and provided excellent hospitality and service!

Vecchi hotel, così le strutture non possono essere buone Ma la pulizia non è cattiva Vicino al centro Sapa, ma troppo alto e lontano da camminare Quindi devi usare auto elettriche o taxi ogni volta, quindi il costo aumenta Non c'è una navetta a hotel Colazione è circa ... Nessuno da mangiare Inoltre, al momento del colazione, il personale non era interessato agli ospiti, chattare, ridere e parlare tra loro, e ... era troppo preoccupato. Il buon valore per soldi e la pulizia non è cattivo La strada dal centro Sapa ambiguo, Vergognato di dire un po' di colazione La cattiva atteggiamento del personale nel lavoro è un svantaggio Se mi chiedi se mi rendi conto, Non tornerò mai.

Very nice and relax hotel. Arrived in the morning around 4+ and was upset that we can’t get to the hotel because of road work. Cars not allowed to drive over hence we need to stop at the construction site and carry our luggage to walk over the uneven road ( muddy and many stones). Not a long distance but I think the hotel management should notify the customers on this as it is really a hassle. Overall, the hotel is very comfy

Very much satisfied staying at Bamboo Sapa Hotel!! From the arrival to checking out, it was so smooth. The front desk officers were very accommodating and friendly so as with the room boys , restaurant staff and swimming pool staff.. We arrived before the check-in time, so we left our luggage in their storage. We need to change clothes because the climate is freezing. then they let us use the hotel's comfort room. When we are done with the activities in Sapa, we checked in our room and were happy for the room we have. The CR is supplied with super white and new bath towels , face towels , floor rug, tissue paper . The bathroom is equipped with hot and cold shower ( elegant) provided with body wash and shampoo. The bedroom is super clean and tidy like the comfort room and bathroom. It has a dresser with mirror , lamp shades. It also has a cabinet for clothes and a hair dryer. There are 2 swimming pools in Bamboo Sapa Hotel. One is the outdoor pool, ( but did not take a swim because it's too cold) and the other one is at the G level which is warm and a whirlpool. A cozy restaurant is for the buffet breakfast which is included in the booking.The array of delicious, nutritious and fancy food was served. Electrical socket for charging is situated near the headboard. There were pairs of bedroom slippers and bath robes which were dainty white. So fresh-looking to wear! 2 bottles of mineral water ,cups and saucers and heater were also provided.. oh, if you want to call the front desk, a telephone is on the desk☺️❤️🥰

A Memorable Stay at Pao’s Sapa I recently stayed at Pao’s Sapa, and it exceeded all my expectations. The rooms were spotless and beautifully designed, offering every amenity one could need. The staff was incredibly friendly and accommodating, always ready to assist with a smile. The view from the hotel was absolutely breathtaking! The location is perfect, with easy access to Sapa Center, and the complimentary shuttle service made getting around so convenient. I can’t recommend Pao’s Sapa enough for anyone looking for comfort and luxury. A special thanks to Mayu for her exceptional assistance and care during our stay. Her dedication and professionalism truly stood out. I wish to return and see her in a higher position—she absolutely deserves it!