The Moonraker Hotel

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

Wifi wasn't working when we were there, and room was not like the pics. Was looking forward to the more original old fashioned looking room. Though obviously a lot of work went into renovating the outside rooms, and the views and gardens were amazing. Breakfast option was expensive.

This has so far been our favorite Hotel along this 3 1/3 weeks trip through England. We love the location. Staff is warm heartedly friendly and the restaurant really good. And it is in convenient driving distance to destinations like Averbury, Silbury Hill, Kennett Long Barrow, Stourhead Gardens, Bath …

Cute hotel - overpriced breakfast. Lovely and cute hotel. Comfortable room. Friendly staff The breakfast buffet was disappointing and very overpriced.

Lovely hotel ,& grounds I enjoyed my 3 night stay. Ideal for my needs, close to my customer. Clean room & well tended to. All the staff were very helpful & pleasant. My only complaint was the breakfast was a bit expensive.

Wiltshire at its best On a sunny day the views and location are delightful. Good restaurant. Very comfortable corner room on first floor with views over the hills and one of the white horses. Easy parking.