Lochgreen House Hotel & Spa

My partner and I stopped here for two nights as part of a long weekend and in many ways wished we hadn't. While there were some good aspects to the stay, there were many that weren't. At check-in, the reception staff were very friendly (and friendly throughout), making us feel welcome and talking us through where everything was / what to do if we needed any assistance. Our room (while very spacious), had a bed that wouldn't be out of place in a prisoner-of-war camp. Other people have added detailed reviews of the beds here, but in short, its very hard and you can feel the springs throughout. This clearly is a known issue as when it was raised with the reception staff on check-out they simply stated 'ah', and then carried on with everything else. Attempting to redeem the room was a bathroom that had a large freestanding bath, and Sky TV in the bedroom (with a good selection of channels). Unfortunately there is very little in the way of soundproofing and so when other guests had finished their celebrations late in the evening we were woken up a few times by people in the corridoor (it happens at most hotels, so this is just something to be aware of). Moving to the bar, that in itself was also a mixed experience. Sitting in the main area on the first night gave us prompt service from two friendly members of staff, before being taken for food (more on that later). Trying this on the second night (this time sat closer to the malt room/bar) had us waiting for 15 minutes as staff walked by, before having to find a member of staff to serve us (as we wanted something to drink from there). After being told on the first day that there are always two members of staff who are familiar with the whiskys on offer / can provide guidance, being told that none of the bar staff that evening were familiar with the drinks and then being handed the list of what was available / being told 'here you go, pick something from this' wasn't impressive. Worse, after choosing three from the list and subsequently being told they didn't have them / come look for yourself and choose something from the shelf, it seemed more of a gimmic than something to be proud of. The restaurant was well-decorated and had friendly staff (both evenings), however while the staff were attentive / did ask multiple times how everything was, having two different waiters pour wine and manage to spill it down the side of the glass (subsequently staining the tablecloth) isn't something you would expect for a hotel like this. No comment was made about it either time (which also seemed odd given it was very visible), and if they read this review at some point, put a napkin (or similar) on the underside of the neck of the bottle as you pour (it ain't difficult). The food was also a mix sadly. The smoked salmon / prawn cocktail / scallops were all great / tasted delicious, while two identical steaks came out with one of them not being rested (with blood over the plate) while the other was well-done in places

Delicious afternoon tea served in a beautifully furnished room overlooking immaculate gardens. A front of house staff member showed us to our table but we were then left for 30 minutes without any approach from a member of staff to check on choice of drink, allergies etc - or simply to enquire why we were sitting there without any food or drink. Finally I had to go to the bar, wait in a queue then ask for someone to attend to us. The bar staff member was apologetic but a further 10 minutes ensued before the food arrived, so by then a fair chunk of our afternoon teatime had vanished, as had any sense of relaxation. The swift arrival of even a pot of tea before the food would have helped. The food was lovely but the occasion was clearly diminished by the length of time we had to wait for it.

First time eating in Bisque restaurant and definitely will not be my last. Food, drinks, atmosphere and staff all first class A very relaxed atmosphere with superb service Best Roast Beef I have had in any restaurant We finished off with coffee in the lounge Definitely worth the drive down from Glasgow and superb value

We love Lochgreen....just had another overnight stay to celebrate our anniversary. It was a total success. We had room 40, the same room as last year which has its own balcony and a side view of the sea some distance away. The whole hotel is spotless, full of charming antiques, art works and, most of all the best staff anywhere. Always smiling, always ready to help to make your experience the best! Food is good too, we enjoyed three courses from the Market Menu for our evening meal, exceptional value. And breakfast the following morning was to its usual high standard. Thank you Lochgreen, see you for my birthday!!

The whole experience was first class. The hotel was immaculate and very festive, it was elegant and beautiful. Our room was spacious and inviting and very comfortable. The staff are all wonderful, friendly and made us feel special. Our meals were served in the lovely bisque restaurant and were totally delicious. The copperbeech offers a less formal experience and is ideal for a relaxing drink or lighter bite. Can't ask for anything more except maybe for a longer stay. Thank you to all the staff, best place to stay in Ayrshire.

My wife and I had a lovely evening at this Hotel from the lovely greeting to excellent presented Hogmanay Dinner menu and the Costley staff who were so attentive and efficient. The food was delicious and complemented with good Wine List. Even had a pipe band marched round the Bisque Restaurant and had all the diners clapping and enjoying the moment. Also had afternoon tea earlier in the year and again the food and presentation was excellent value so a must venue to visit in 2025.