Hotel in zona CQUniversity Townsville, Townsville

Absolutely appalled. We booked our apartment months ago. MONTHS. We booked through Wotif and specifically selected a 3 bedroom apartment with 2 queen beds and 2 single beds. NOWHERE on the booking page or in any fine print did it mention the bedding configuration may be different. The day before arrival I received a text message asking me to confirm my name and my bedding “request”. I immediately replied with my name, and made a point of specifying “Bedding REQUIRED: 2 queen 2 single, this is what we booked”. So let’s jump forward to check-in day. First of all, finding this place is not easy. No signs out front to let you know where to turn in, and if you miss the turn in there’s no easy way to turn around and get back to it. Ended up driving around for 10 minutes just trying to get in there to where we thought it might be. When we finally found the place, check-in was a long process with a staff member who was behaving quite unprofessionally and whilst I wouldn’t go so far as to say they made me feel uncomfortable, I can absolutely see how other guests may feel that way. After all the mucking around we were then hit with a $150 deposit on credit card. Absolutely absurd in this day and age. These ridiculous, out-dated policies are deal breakers for people travelling on a budget, which we are, so you can be sure we will not be coming back here purely based on this alone. (Hot tip for others who feel the same way: Rydges nearby will hold only $1 on your card, and Madison Plaza also very close doesn’t hold anything at all. I’m sure there’s plenty of others around too that aren’t stuck in the dark ages). Moving on. IF ONLY those were the sole issues! No such luck. So, we finally get to the apartment, and wouldn’t you know it, the bedding is wrong. Despite booking months in advance, and clarifying very clearly what bedding was required the day before, they still managed to mess it up. 3 queen beds. We are multi-generational family so obviously cannot share beds. After multiple phone calls to reception requesting a trundle bed, being told that they would normally charge for this (and promptly explaining to them that there is no way in h*** we would be paying due to this being THEIR stuff up!!!) and having the staff member mentioned earlier carrying on like an eccentric character on a soap opera telling us that we’re gonna have to come down and help carry it because it’s way too heavy for them, we told them to forget it. The end result was that our youngest (not SO young at 19 years of age) ended up having to sleep on the couch!!! We made it very clear to them that we would be requesting at least a partial refund, to which they replied “we’ll see what we can do”. Once we finally got past the bedding issue, more and more problems started popping up. Firstly, out of 3 bedrooms in this apartment, two had lamps, and only ONE of those lamps had a light bulb in it. So one working lamp in the entire apartment. Another call to reception only to be told that

Senza essere critici, dobbiamo dire che è stata la scelta sbagliata per le nostre vacanze.L'hotel si trova all'interno della zona centrale. La posizione è più adatta ai viaggiatori di tipo commerciale, lontano da più aree turistiche come la spiaggia, che è più vicina alla spiaggia. In quanto tale, non ha molta scelta per mangiare, bere e intrattenere. L'hotel è situato in un edificio di quattro storie. Solo i livelli 1 e 2 sono assegnati all'hotel. La maggior parte delle camere sono esposte a Sturt Street o Stanley Street. Le finestre non sembravano doppie, perché in camera si udiva un rumore di traffico, e poiché il livello di traffico è molto basso durante la notte, questo livello di rumore non era un problema importante. La prima stanza 205 era stata assegnata, che aveva problemi con i corridoi di cortina, come tali le cortine non si chiuse correttamente, il pollo di illuminazione laterale era proprio vicino alla stanza e la luce stessa era vicino alla stanza. Insieme a queste questioni il sonno notturno è stato danneggiato. A nostra richiesta, siamo stati trasferiti in un'altra stanza 203. Questa stanza è stata molto meglio. Alcune sonore di traffico sono state sentite soprattutto quando i veicoli si accelerano ad alta velocità dopo essere stati fermati alle luci di traffico (sono in collegamento) A livello di un hotel, c'è un piccolo spazio comune con un grande frigorifero, microonde, Lavatrice e asciugatrice. Lavatrice in polvere, cuttery e cuttery, tè, caffè sono disponibili anche in questa zona comune. Il personale di ricezione e il personale di pulizia sono stati molto amichevoli e utili attraverso il nostro soggiorno.

Very comfortable beds the room was very clean and hotel was in a great location and was great value for money

From previous reviews I thought no way, well how wrong was I. Great location. Clean and large. Amazing staff. Great whistle stop for us. Our four legged mate was very welcomed. Ground floor unit. Even meet a gentleman who travels with his galah on business. Staff welcomed us both with open arms. Pool is fabulous. Price reflects older establishment but they are caring for this old girl. We would definitely stay again. Only downside was the mattresses probably need replacing but are still very comfortable, had a great sleep. Thank you Robert Town 👌👌👌

Molto comodo ubicazione, passeggiata dalla spiaggia e le camere avevano tutto quello di cui abbiamo bisogno. Molto pulito e bellissimo piscina. Camere confortevoli e sorprendentemente tranquillo. Oscuri bloccavano bene le luci della strada!

L'ambiente dell'hotel è molto buono e pulito.Le strutture sono perfette e igienico-sanitarie.La posizione dell'hotel è nel centro della città, alti piani e buon paesaggio.L'hotel è un indicatore a Townsville, vale la pena di soggiornare.L'hotel mi ha dato un'impressione molto buona e vale la pena aspettare.

The staff at Rambutan are very friendly and helpful. I felt very welcome. The rooftop, poolside restaurant is fantastic with its excellent and varied selection of dishes and is so popular with the public that I found it necessary to book my favourite table on the balcony looking over the town. The wonderful staff members speak many languages. Flying up solo from the Victorian winter I was dismayed to find myself in a cramped room, looking onto a blank wall, so dark I needed the light on. I had probably ticked 'accessible' which meant all the rooms reached by the lift which all face the blank wall around the pool. I expressed my disappointment to reception and was immediately and gratefully moved to a room, up a flight of stairs but looking down onto the pool and restaurant, as pictured. The rooms are small, filled up with enormous beds so that there is no way to unpack a suitcase. I needed a comfy chair. Rambutan is well within walking distance of the passenger ferry, The Strand, Anzac Park, and the centre of the city, surrounded by restaurants, and just 2 blocks from all the shops.

Inizialmente inviato in una stanza sbagliata, ma il personale di ufficio lo ha ordinato. Le viste sono grandi di mare o marina.Abbiamo avuto una vista sull'oceano, abbiamo anche guardato la piscina. Il posto è in realtà tranquillo considerando anche un ****** e ristoranti popolari. Il personale è molto amichevole e utile. Ci siamo trasferiti 3 notti e possiamo consigliare questo hotel per un soggiorno di coppia o di famiglia. E 'vicina alla spiaggia e facile da camminare a molti caffè, ristoranti e passeggiata sul lato della spiaggia.

This is a beautiful new hotel in Townsville. It definitely has a holiday vibe, excellent views from the pool and the roof top bar. Good selection of restaurants and you have access to the Ville next door. Would definitely stay here again however the only negative is the lack of service at the rooftop bar. It took ages to get served and no cutlery, side plates, napkins provided, we had to ask for them. All we ordered was a glass of wine which is easy enough to pour but we stood at the bar waiting for ages to be served and finally gave up and used the QR code to order and the drinks still took forever to arrive. The place wasn’t that busy and it looked to be well staffed so I am unsure what the issue was. But overall I came back home feeling relaxed and rejuvenated so I would recommend this hotel.