Dani-12344455
20 agosto 2024
The hotel itself is beautiful and can’t fault the rooms and location. Unfortunately it all goes down hill from there. The staff range from rude and dismissive, to wildly incompetent. The waiting time at breakfast was over an hour, with orders being mixed up and items forgotten by waiting staff every single morning and evening. We were approached 4 times within 5 minutes one evening asking if we wanted to order, when we’d already placed our order with another member of staff. On multiple occasions, the correct cutlery wasn’t brought, so we had to request it and wait, while our food got cold. The waiting times at the restaurant were also unacceptable, with our party waiting over an hour for our staters and another hour for our mains on a weekday when the restaurant wasn’t busy. No apology was made, neither was there any indication that the staff cared that this 5 star hotel had a 1 star service. The food (when it did finally appear!) was low quality and cold. Not what you’re after after a long day in the countryside. It’s a shame, as hiring more experienced staff and fixing the service issues could make this a brilliant hotel. Right now, there’s a long way to go. Overall a very disappointing visit, which is even more unacceptable given the Torridon’s prices and positioning as a 5-star establishment.
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