Utente ospite
24 gennaio 2024
I checked in on 1/23/24 and was assigned Room 414. Arriving at the room, I opened the refrigerator to store perishable medication. The refrigerator didn't seem to work, so I pulled it out to make sure it was plugged in and turned on. Nothing. I called the front desk, explaining to the front desk clerk that the refrigerator didn't work and that I would need a new room with a working fridge so I could store my meds. "What kind of medication is it?", asked the front desk clerk, offering to let me store my meds in the lobby fridge. Since her questions was a borderline HIPAA violation, I told her that was none of her business. She told me she would call me back in 5 minutes. While waiting for the callback, I decided to watch some TV...cable didn't work. I reported this to the front desk clerk, who told me to come to the lobby and wait while they tried to find another room for me. I went back down to the lobby and waited about 10 minutes. The original front desk clerk's shift was over, and I overheard her tell her relief clerk (pointing at me), "That's the guy that needs another room". Another 5 minutes passed, and the new clerk gave me the keys to my new room. I went to the room...cable didn't work, so I called back to the front desk. The clerk told me the GM was cleaning a room and would come by shortly. The GM came and got the cable activated. I mentioned the original clerk's HIPAA question and she said she would address the issue. Later that evening, I was sitting in my room and another guest walked in; he was given a key to my room. I reported this to the front desk clerk. I decided to reheat some food and the pix attached show the lack of cleanliness of the microwave. I'm in the food service industry and if one of my accounts had a microwave in this condition, it would be a health department critical violation. Clearly, the tile floor was mopped with extremely dirty mop water (see pix below). As a Diamond Elite member and traveling District Manager, I stay in IHG properties 250-275 nights per year and this property, in no way, meets my expectations of customer service and cleanliness that IHG properties typically meet. Day 1 is complete, and I can't wait to see what Day 2 brings. When I travel back to Topeka, this IHG property is one place I will not stay. I understand business finances and P&Ls, so I think the manager should offer better pay, which just might lead to hiring better employees.
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