LunArena Boutique Beach Hotel Yucatan Mexico

We read the reviews thoroughly before deciding on El Cuyo and Lunarena. We knew the power goes off, bad internet, etc. There were things we loved about Lunarena and things which could be much better, which numerous other reviewers have mentioned, so it appears the management doesn't care to improve. Loved the quiet, the breakfast is great, the location is wonderful but the best part is the staff. They are amazing and they made our stay of 10 days very enjoyable. Our unit could definitely use some attention, the bathroom faucet is almost falling off and there was some staining in various places. However, that's not a big deal. The two things we think would make a big difference is darker curtains, as people are on vacation and would like to not wake up so early. The other thing is the kitchen. With what is available in the kitchen it is impossible to do any cooking, as it is very poorly equipped. As the staff is so accomodating, we continually asked for things and they had them available and gave them to us to use. However, I feel if you advertise that you have a kitchen, there should be considerably more than what there is. Despite those two things, we enjoyed our stay, it's a great place to stay in a wonderful little town.

It’s a nice looking hotel. Air conditioning worked well. The included breakfast was decent. It’s very close to the beach. They offer beach chairs. The service was quite friendly. It’s nice and quiet as it’s about a 10 minute walk to town. The pool is very small. Our room and linens weren’t very clean. Rooms 1 and 2 have a sliding door that look directly into the common area/restaurant. The lights flicker constantly and sometimes just turn completely. I don’t think it quite matches what they charge.

My husband and me spent one night in this hotel. They told us they needed to do some maintenance, therefore there was no restaurant or bar. If we should know earlier we would never have booked this hotel for this price.

The hotel is so cosy and the room so pretty ( love the bed) the balcony is magic at the nights and see the stars. All the personal are so gently and are very interesting in the guest. The breakfast is nice and peaceful. The beach is only 2min from the hotel and is totally virgin, you can walk and walk and see the sea and the jungle at the same time. We will come back ! Thanks Lunarena

This hotel is not exactly on the beach but pretty close to it. The beach itself is amazing. The hotel not so much. But they have great customer service. The front desk clerk Laura speaks great English (rarely to be found around this place). She also helped to accommodate my disability, which was greatly appreciated by both me and my husband. Free breakfast included with the room was decent, although sometimes took a long wait to get. The hotel premises are beautiful but the rooms not so much. Some of them do not even have air conditioning. Overall, good experience but we expected more.

Beautiful place.. all the staff incredible.. amazing beach.

I liked the quite and it is a charming place. I did not know that it does not have air conditioning, although the weather was great and we did not need it at all, in a different time of year it may be nice to have.

This is a hostal wanting to be a hotel. Views are nice, staff very friendly and willing to help, do the best they can. Room did not look like the one in the picture. Staff told me it was the best view so I've dropped the argument and went on. Views are indeed great, it is a ver calm place, ideal for couples or solo people looking to disconnect. It would be better rated as 2 star hotel. They did never changed or renewed soap. When it rained water rinsed into the room and the kitchen was like a little lake. Mosquito window worked poorly and dinner took 2 hours to be prepared since they ran out of gas to cook food. When they succeeded it was delicious. In resume, its a friendly place, in a super amazing place, one of the most beautiful and peaceful beaches in Mexico. Price might be cheaper, staff super friendly doing the best they can, and millions of mosquitos. Mosquito repelent and afterbite is a MUST since they, of course, do not sell them there