Utente ospite
5 settembre 2024
One of the worst experiences of our lives. The receptionist gave away our confirmed rooms even after informing about late check in and blamed it on us, saying how can you expect us to keep the room after coming late and hurled abuses at us for demanding another rooms showing our confirmation. We were stranded with a small baby at 1am in the night. And they didn't even have empathy to arrange us any other room even after seeing a sleeping baby in my arms. The staff spoke extremely disrespectfully and behaved inconsiderately. I don't understand how are these people in hospitality business and calling themselves 3 star hotel. "Do not believe the previous reviews" Please do yourself a favour and go to much better hotels.
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