Recensioni su Tunamaya Beach & Spa Resort Tioman Island

Risposta dalla struttura: Dear Mr Izzul,Thank you for your kind words! We're delighted to hear that you felt at home during your stay and had a restful sleep. It’s wonderful to know that your kids loved our Nasi Goreng Cina – we’ll be sure to share your compliments with our kitchen team! We look forward to welcoming you and your family back for another relaxing getaway at Tunamaya Beach & Spa Resort.Best regards,Tunamaya Beach & Spa Resort Tioman Island

Risposta dalla struttura: Dear Valued Guest, Sunshine Greetings from Tunamaya Beach & Spa Resort - Tioman Island!Thank you for your feedback and for staying with us at Tunamaya Tioman.We’re glad to hear that you enjoyed your overall experience, though we sincerely apologize for the slow service at the restaurant and the early arrangement for your transfer to Genting Jetty. Your comments have been noted and shared with our team to help improve coordination and service efficiency moving forward.We appreciate your input and hope to have the opportunity to serve you better in the future.Warm Regards,Tunamaya Beach & Spa Resort - Tioman Island

Risposta dalla struttura: Dear Valued Guest, Thank you for your lovely review and for choosing Tunamaya Beach & Spa Resort for your stay. We are thrilled to hear that you enjoyed the beauty of our beach, the snorkelling trip, and the warm hospitality of our team. Your kind words mean the world to us!We appreciate your feedback regarding the food menu. Guest suggestions are invaluable, and we’ll certainly explore ways to enhance our dining offerings to ensure an even better experience on your next visit.Thank you for recommending us! We hope to welcome you back soon for another memorable getaway.Warm regards,Tunamaya Beach & Spa Resort, Tioman Island

Risposta dalla struttura: Dear Valued Guest, Thank you so much for your kind review and for choosing to stay with us at Tunamaya Beach & Spa Resort! We're delighted to hear that you enjoyed the stunning views, well-maintained rooms, and the warm hospitality of our staff.We truly appreciate your feedback regarding the beach and snorkeling experience. Being located in a remote part of the island, we aim to provide a peaceful and relaxing environment, and we're happy that you were able to unwind and take in the beautiful scenery.While the beach can be a bit rocky in places, we hope the serenity and natural beauty of the area made up for it. We also encourage guests to explore snorkeling further out in the bay where the marine life becomes more vibrant.We hope to welcome you back for another relaxing getaway soon!Best regards, Tunamaya Beach & Spa Resort Tioman Island

Risposta dalla struttura: Dear Ms Huda,Thank you so much for your kind review! We’re thrilled to hear that you and your family felt like VVIPs during your stay at Tunamaya Beach & Spa Resort Tioman Island. Providing a relaxing and private island experience is what we strive for, so it’s wonderful to know we exceeded your expectations.We’re glad you enjoyed our island hopping package and that our team could assist you throughout your stay. It was a pleasure having you with us, and we hope to welcome you back for another peaceful retreat soon!Warm regards,The Tunamaya Beach & Spa Resort Tioman Team

Risposta dalla struttura: Dear Guest,Thank you so much for your wonderful review and for choosing Tunamaya Beach & Spa Resort for your special celebration. We're thrilled to hear that you enjoyed the stunning views, excellent service, and the surprise birthday dinner arranged by your friend. It's also great to know that you loved the massage and had the chance to witness the Milky Way right in front of our restaurant—truly a magical experience!We sincerely apologize for the delay with the flaming tower seafood and that it wasn't served as hot as expected. Your feedback is valuable to us, and we'll work on improving this aspect to ensure a perfect dining experience in the future.We look forward to welcoming you back for another memorable stay!Warm regards,The Tunamaya Beach & Spa Resort Tioman Island

Risposta dalla struttura: Dear valued guest, Thank you so much for taking the time to share your detailed review of your recent stay at Tunamaya Beach & Spa Resort, Tioman Island. We are thrilled to hear that you had a wonderful time with us and appreciated the tranquility, stunning views, and attentive service that our team strives to provide.We are grateful for your kind words about our villas, hotel grounds, and the peaceful atmosphere. It's wonderful to know that these aspects contributed to a relaxing and memorable stay for you. Your compliments on our staff's attentiveness and the overall experience mean a lot to us.We also appreciate your constructive feedback on areas where we can improve. We sincerely apologize for any inconvenience you experienced with the restaurant menu and service. Rest assured, we are actively working on enhancing our dining options and streamlining our service to ensure a more seamless experience for our guests.Regarding the pricing of activities and the spa, we understand your concerns and will take them into consideration as we evaluate our offerings. We are also addressing the cleanliness issues you mentioned to ensure that all linens and towels meet our high standards of hygiene.Once again, thank you for your recommendation and for highlighting both the positives and areas for improvement. We hope to have the pleasure of welcoming you back in the future for an even better experience.Warm regards,Tunamaya Beach & Spa Resort, Tioman Island

Risposta dalla struttura: Dear SheenaMae,Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our rooms to your satisfaction. However, we’re truly sorry to learn about your experience with our restaurant and the swimming area.We sincerely apologize for the delay in serving your dinner. We are currently reviewing our processes to ensure that such delays do not happen in the future. Your feedback is invaluable in helping us improve our service.Regarding the beach, we understand your concerns about safety. We are committed to the well-being of our guests, and we are in the process of evaluating our safety measures to provide a more secure environment.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and offer you a more enjoyable experience.Warm regards,Tunamaya Beach & Spa Resort - Tioman Island

Risposta dalla struttura: Dear Mr GeoGeoLim,Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that you found our staff friendly and that you enjoyed the stunning views and peaceful atmosphere of the resort.We sincerely apologize for the initial issue with the used towel and underwear in the bathroom. This is certainly not the standard we aim to maintain, and we appreciate your understanding as our team promptly addressed the situation.Your feedback regarding the breakfast and the flaming tower is valuable. We are sorry to hear that the baked beans and ham were not up to standard and that some food was not served at the right temperature. We will address these concerns with our kitchen team to ensure improvements are made. Similarly, we will review the seafood ingredient quality to provide a better dining experience.It’s great to know that you enjoyed the reading room and found it a good place to work. We strive to offer a relaxing escape from city noise, and we’re pleased you felt that during your stay.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Tunamaya Beach & Spa Resort Tioman Island

Risposta dalla struttura: Dear Kelly Shaun, Thank you for taking the time to share your detailed review of your stay at Tunamaya Beach & Spa Resort Tioman Island. We are delighted to hear that you and your family had a wonderful time enjoying the natural beauty and relaxing ambiance of our resort.Our private location offers a unique experience with stunning views of the crystal clear waters, soft sandy beaches, and the majestic twin peaks mountain. We are glad you appreciated the clean and rustic rooms, as well as the well-functioning facilities.We acknowledge your feedback regarding the presence of some sand in the rooms, which can be a challenge given our beachfront setting. We will continue to work on ways to minimize this inconvenience for our guests.While our dining options are limited to one restaurant, we are pleased to know that you enjoyed the Asian cuisine. We understand the desire for more variety and will consider this in our future plans.Regarding activities, we recognize that our offerings are more limited for younger children. We aim to provide a tranquil environment where guests can unwind and connect with nature, but we will certainly look into expanding our activity options to cater to all age groups.Thank you once again for your valuable feedback. We hope to welcome you and your family back in the future for another relaxing getaway.Best regards,Tunamaya Beach & Spa Resort Tioman Island

Risposta dalla struttura: Dear Mr Md Aman,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the excellent atmosphere, beautiful beach, delicious food, and friendly staff at Tunamaya Beach & Spa Resort Tioman Island. It's great to know that our natural rainforest hills added to the charm of your stay.We look forward to welcoming you back for another heartwarming and memorable experience in the future!Best regards,Tunamaya Beach & Spa Resort Tioman Island