Hotel in zona Recreation Duinhoeve, Tilburg

We booked a triple room with a double bed and 1 single bed (option given). They called 24h up front and confirmed this on the phone. On arrival we had to pay the full amount up front for unknown reason. The room we got was just a double room and had only 1 double bed so our son had to sleep in between us. The double bed however was just made of 2 single beds moved together. The lightswitches and phone were installed between the two single beds so when moved together they are horribly placed in the middle of the double bed. Our son got the phone on his head twice during the night. When noted to the staff they replied: “we thought the child would be smaller so a double bed was enough”. They did not even offer to put up a bed. There were two of everything, not three. Note that every night there was loud music and people shouting until 4 am. The breakfast buffet was very limited and the provided pastry and bacon was black/burned. During our stay we noted a lot of mold in the bathroom which was never cleaned. At the end of our stay they offered to refund partially from the triple to a double but “they could not do that right now”. We have never heard from them since. They charged for three and delivered for two. Horrible experience.

We have previously stayed at the Ibis Tilburg and our stays have been good. This particular incident is very disappointing. My husband & I are traveling from Norway to Portugal and have planned our route & hotels. We chose the Ibis brand due to it being cost effective, clean, well staffed & pet friendly. We are traveling 9 days all Ibis hotels. Upon going over our Itineraries, I noticed that one of the dates were wrong. I’m sure it was something as simple as a fat finger but I immediately made contact with the hotel. Here is where the story gets interesting. I spoke with a young girl via email. She informed me that because I bought it online and it was paid that there was nothing that we can do. I did not buy a “flex” room?. In my defense, I did go back and look and it was quite confusing as to flex or non flex. I’ve never bought a flex. I’ve never had a problem in any hotel. I travel a lot. Now mind you all I’m asking for is to change the date to June 25 from June 26. I don’t want a refund & I’m willing to pay extra and we went back-and-forth several times each time I asked who is the property manager no response. Finally when I informed them that I am going to talk to corporate and write a review, I start getting emails from the front of the house property manager. He informed me that it’s not “fair” If he was to help us, but if I wanted to sell my room to someone and change the name that they would do that well that’s not what I’m looking for. The email exchange was absurd and repetitive. I have since found out that the Ibis is a franchise. So each Ibis has different rules and regulations. Well I have since booked with another Ibis hotel and I am very pleased. No, I’m not looking for anything for free but I think if you are in the hospitality business that you should provide hospitality. The tone of the emails and just the uncooperative attitude has soured me on this brand. I feel as they could have made this situation which was a mistake and there would be no financial consequence to the hotel that they could’ve actually helped us. This particular franchise in Tilburg is unwilling to break the rules, (he also told me it didn’t matter if there was illness or a fat finger, rules are rules) and everything to them was black & white. I live in the gray & sometime you have to help your guests, again there would be no financial loss to them. They did offer that I could buy another room, and of course they would keep my money from the wrong date, I chose to find a new hotel, and I highly would never recommend this facility for any travel to anyone. DO better Tilburg

Abbiamo soggiornato solo per una notte e all'arrivo abbiamo scoperto che avevamo bisogno di un servizio di riparazione auto immediatamente e poiché non eravamo familiari con la zona era molto felice che ci fosse stato aiutato dal receptionista Milou che ci ha aiutato a trovare un garage per la nostra auto, albergo alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero, alberghiero

I have had the most wonderful experience within you breakfast area with your breakfast chec Daniella. I have been to lots of hotels and for me the breakfast experience counts most. I asked Daniella to assist me with making egg mixed with mushrooms and some fresh chillies. Without any hesitation whe made sure to find what I needed without any effort by looking within your kitchen area. She made me feel welcoming and made sure I have what I need. I asked for a hot sauce as well and she made that possible as well. The reason why I say this that from the few van der valk hotels I have stayed has not made the effort at breakfast to make my needs feel as important as the stay. So I would like to tanks Daniella from the bottom of my heart for making this possible and going the extra mile for a avid van der valk customer. Will definitely come back because of her.

Very modern convenient hotel, with excellent services of the hotel team. Breakfast is in La Palace, which is very good. Overall good. Due to KFC, McDonalds and the deposed garbage on the common parking place, during an evening walk a lot of rats observed !

Highly recommend this great hotel. I’ve stayed a few times now visiting family close by. It never disappoints. Cleanliness Staff attention to detail second to none. The restaurant is exceptional. Breakfast is definitely one of the best selection quality & service I’ve ever had at a hotel. Price for rooms is very reasonable also. Location central areas of interest

Ho avuto qualche problema a fare il check-in, il personale non era presente e c'è una cabina per il check-in completamente automatizzata. Non funziona molto bene, ho dovuto pagare di nuovo e quando ho provato a inserire il mio indirizzo email per ricevere il numero della mia stanza, si è interrotto a metà senza alcuna possibilità di scoprire la stanza n. se non di provarle tutte, ero dentro stanza 324, ci ho messo circa un'ora per scoprirlo, lol. Dopo, quando ho preso i miei bagagli, c'era qualcuno lì che mi ha rimborsato il secondo pagamento e mi ha offerto da bere in casa, tutto bene... le camere sono buone, la posizione è eccellente..