Hotel in zona Acuario Tijuana, Tijuana

We stay at this hotel last night 1/21/2023- Thinking because it’s some what new we should not have any problems. We(me & my husband) are sick with a cold/flu and we’re just needed a place to have a good night rest. Theses rooms do not have heating only air conditioning. We both froze and didn’t even sleep- I did get an extra blanket sent up- but that was not enough. We were gone by 8am. I did call front desk and ask to help set heating in room and that’s when front desk said- NO heat in any rooms. I really wish they would have told us this at check in. As I called to check out, I told front desk, we were not happy at all and feeling even worse than yesterday. She apologized.- asked if we would like free breakfast, but we were so sick we just got our things and left

Sono stato a Trip Advisor per molto tempo e non ho mai pubblicato un recensione. Mi sentivo costretto a farlo dopo aver soggiornato all'Hotel K Tower per le ultime 2 settimane. Mia moglie e io abbiamo deciso di andare a Tijuana per un trattamento alternativo per il cancro all'oasi dell'ospedale di speranza di Tijuana, e non c'è bisogno di dire che nessuno di noi è molto eccitato per la prospettiva di spendere diverse settimane a Tijuana. Tutto ciò è cambiato quando abbiamo trovato l'hotel K Tower, dal direttore Jose al concierge Christian e Marcos e tutti i dipendenti in attesa nei ristoranti eccellenti siamo stati più che soddisfatti del nostro soggiorno qui. Tutti usciranno dalla loro strada per assicurarsi che siamo comodi e tutte le nostre esigenze sono soddisfatte. La nostra stanza è enorme e estremamente pulita. È magnifico sia la piscina in basso che la piscina al tetto in alto! Il bar, la piscina e il tubo caldo sono direttamente fuori dall'Architectural Digest e sono di sopra. Il cibo nei tre ristoranti è fantastico: pesce fresco, carne bovina, pollo e verdura con una presentazione fantastica e così è il servizio in camera per questo. Sushi al tetto è eccellente e fresco. Se si trova a Tijuana, non esitate a rimanere qui alla K Tower o alla sua sorella proprietà l'Hotel Lucerne (sono adiacenti).

La posizione bella aveva un grande tempo grande cibo e una camera molto bello comoda e accogliente sicuramente sarà indietro

Grande posizione hotel, pulito, amichevole personale, mi piace il bar nel lobby, parcheggio .75 cent con convalida dell'hotel al giorno. Rimasto qui diverse volte prima di rimasto. Prezzo decente. Grande zona di piscina, piscina riscaldata, bel jacuzzi di dimensioni.

Hotel con buona posizione è vicino al centro circa 10 min, accogliente la hall, personale educato e disponibile Camere in po dátate e con una manutenzione migliorabile, pulizia sicuramente migliorabile, ma fare una manutenzione generale agli impianti ed alle camere in generale

La vicinanza all'aeroporto è stata la prima cosa che cercavamo, ci siamo incontrati con una bella sorpresa quando siamo arrivati, la ragazza di ricezione è stata molto gentile e si ringrazia dopo un lungo viaggio, le camere molto ampie e soprattutto molto pulite, Lo consigliamo ampiamente!

Everything was great, the rooms are always very clean and the hotel is very quiet. We have stayed several times. Breakfast has great food and good variety. Our server today was Alvaro, he was very attentive and very friendly. Alvaro went to extra way in customer service by giving us ice to keep my insulin cool. Thank you!

L'hotel è molto tranquillo, ci sono supermercati intorno, l'atteggiamento del servizio della ricetta è molto buono, la colazione è molto ricco, l'unico po 'può essere un po'di problemi con la carta di camera, e ogni volta che si apre la porta è molto difficile

Im not typically the type to take the time to write reviews but I had to take the time to warn potential guests on here about the safety concerns in the rooms to prevent another dangerous incident. I stayed at this hotel with my family and after a long night I went into the rooms restroom to change. Once I was done I realized whether I turned the restroom lock and hand left or right the door would not open. The whole lock came out inside the restroom and I was stuck in there for over 1 hour at 3AM. Fortunately I was not alone and my boyfriend and family were on the other side to calm me down. The lobby was immediately called and the help we received was unbelievably poor. The one in charge of the hotel had no solution for getting me out. They called up their “so-called” maintenance worker and he came up empty handed. My boyfriend asked for a screwdriver and they didn’t even have that. He claimed he was attempting to find a different key when there was no key whole on the lock. First responders were police officers, not medics nor firefighters. The manager had nothing to say. No one was helping, I was in the restroom for 1 hour and when I just heard everyone talking outside the door and not doing anything about it I began to panic. Taking matters into our own hands my boyfriend tried kicking the door open and it wouldn’t budge. We had no other option but to break a whole in the wall big enough for me to fit. The female manager from the hotel tried to physically stop my boyfriend from doing what he had to for getting me out. I had to squeeze through a small hole through the wall that was made under the sink of the restroom. The insulation made me so itchy but fortunately I had another family members room to shower in. I had already showered and firefighters had barely arrived and still took more time to open up the door with a crow bar as if they weren’t even called until more than a whole hour later of being notified. The hotel relocated us to another room, not one apology given by anyone. The next morning we had breakfast there in the presence of the manager we had dealt with and no words were exchanged with us. That day we went to run errands and have lunch and when exhausted from the chaos I decided to get dropped off instead of visiting family. I arrived back at the hotel to get some rest and I realized 2/5 rooms of my family members keys had been deactivated. When I went to ask for reactivation they said we had to pay a $700 fee for the damages which we had no other option but to do to the walls to get me out of there. When we told them we refused to pay anything we were evicted. Not only were we evicted but when we called our family back to pick us up our 4 other family members were also evicted when they had completely separate reservations. Had I decided not to stay back I could’ve been evicted in the middle of night with no where to go and too exhausted too drive home. They treated us like criminals and at first tried to deny allowing

Ottima posizione e molto buona camera ci ha sorpreso che aveva una buona mini cucina e la posizione è asciutto dalla macropiazza e ci sono diverse opzioni di ristoranti e altro ancora