Hotel Family-friendly a Thomastown

Stayed here for one night with my Boyfriend and was not a good experience. We booked to Stay in mount Juliet but little did we know we weren’t staying in the Manor House , but the courtyard hotel in the property. The Manor House and all facilities from the Manor House was closed off due to a private function so bare that in mind when booking with this place as they don’t tell you in advance. We phone that week to book into the lady Helen restaurant to be told we can’t as it’s a private function and can’t access the Manor House.. only for we rang we would have never known. They promised to up grade our room over the confusion.. however they never did. When checking staff struggled to understand and apologised for not upgrading… We had a family member ring in advance and give a voucher as a birthday gift to be left in the room with a card… was never done. They paid for this voucher and yet staff just didn’t alert us of this. Thankfully we knew in advance and rang reception when it wasn’t in room… So if we didn’t ring we wouldn’t have gotten voucher even though it was paid for???- If you are a five star hotel all staff employed should be fluent in English. If you’re coming to this hotel to experience Irish culture don’t bother. Not one Irish staff member worked for the two days we were there. Was disappointing to not encounter one Irish staff member to discuss our issues with. The members of staff we brought the issues to , had trouble understanding and were very incompetent to deal with it. When dinner time came we could Had more problems. The waiter came to take order after sitting around for ages and split the candle over my partner and burnt his leg with wax…again the lack of English speaking caused more frustration. The bar in hunters yard was also very disappointing nothing exciting. We had been looking forward to use the whiskey bar in mount Juliet but again was closed off to public .. We went to the pool the next day and jacuzzi was closed… it was just a very bad five star experience. It’s not worth going. I’d recommend spending your money and going to a better hotel With Irish staff to experience Irish culture and better quality of service. Was shocking.