Lighthouse by Brown Hotels

The hotel is in great location but currently is surrounded by city construction and this is not disclosed in the reservation process. It is very difficult to find the hotel and you hve to carry your bags for about two blocks. We called the hotel for directions and noone answered. when we arrived at 11pm there was nobody to check us in as the front desk agent was at their sister hotel next door. Very bad start. it got worse. If I could upload the video and sound of the LOUD noises coming from the bathroom constantly, I would. Loud running water sound and a explosion type sound every 30 seconds! I complained at the front desk in the morning and it never got resolved. The hotel is filthy and in disrepair. Hallway carpeting is sticky. Room doors and walls are scratched and need paint desperately. The work out room has no air conditioning and had dripping water from the ceiling. No towels to wipe the equipement. Very poor service throughout the hotel. This was our anniversary and I paid for a nic room and was hoping for a wonderful experience. I got neither. I would not recommend this property. I travel for work and pleasure and have top status on hotel, airlines and others.

Отель соответствует своей цене. Ничего плохого. Постель убирали каждый день и все мыли. В целом доволен

酒店位於沙灘附近，出入沙灘都非常方便。唯一是酒店外面都是修路工程⚠️晚上有時候會有工程的聲音。酒店外牆比較陳舊，大堂正常，但check in 時間工作人員效率很慢，有外國遊客跟經理吵架，看得出經理處理手法並不專業，竟然和那個帶著女兒的外國遊客吵上來。入住時間是3:00；但3:15也未能給房。 房間帶陽台，採光度還好。入住2樓，走廊像殘舊商場一樣。價錢卻是特拉維夫來說算便宜。整體還好👌

Hello everyone. My wife and I stayed for 1 night including breakfast. We paid 1,700 NIS. And at a time when there weren't many people, the rooms were not clean and broken! And this was after we moved to a different room because the previous one was really broken! Even the TV didn't work properly! And the breakfast wasn't served hot and fresh! There are cheaper and much better hotels than this!!!!.

My review is mainly about spa in this hotel, but also about hotel's reception. We booked spa to celebrate birthday in a company of friends. When we came, spa reception was empty, no one explained to us where is what and didn't give us towels, etc. until we asked for it. There is no changing room, so we were offered to undress in the toilet that is only one. Also no real shower, also only one that was combined with toilet. In toilet I saw half-alive cockroach... Massage was super light so I barely felt it. Jacuzzi was dirty, its walls were sticky, and the water was smelly. Sauna didn't have a door so you can't really use it. When we asked on hotel's reception (as there was no one on spa's reception) about open jacuzzi, we were told that it's too small and 2 people can't fit in. All of this doesn't match the description about the spa that I was given when I made reservation. Due to this bad experience, we decided to cancel the second treatment, so I went to discuss it with hotel's reception. There was a girl called Adva, and she interrupted me multiple times while I was talking and also said something like "you hear what I tell you" that is unacceptable. What is even more unacceptable for reception in such level of hotel, is that Adva corrected my Hebrew when I made a mistake... To sum up, birthday was ruined, and I would never consider Lighthouse in Tel Aviv even as a hotel. I stayed once in Brown hotel in Jerusalem, and it was a great experience. But here this treatment on hotel's reception just killed me. On a positive side, the breakfast in the hotel was great, and also hotel's manager Kirill helped us to communicate with spa (that is managed by a different company) and cancel half of planned treatments without fee.

The hotel is in a great location. But it is a bit run down. The noise coming from other rooms, such as when another guest flushed a toilet, was quite loud. I had to ask for soap. Parts of the shower fitting came loose while it was being operated. There was a water leak in the hallway, and an odour.

Room was freezing and be warned no heating in the room on a cold night! 1hr waiting , 2 calls , not understanding and finally told they don’t even have a portable heater and tv not working Absolutely pathetic and rude We had a similar issue before with another lighthouse - no heating in winter

Stay away! Disappointing Stay - Not Worth the Premium Price Our recent stay was unfortunately well below expectations. At 3 AM, we were awakened by excessive noise from the adjacent room - a group of guests having a loud party with music at full volume. While the front desk staff did respond after several attempts to contact them, their handling of the situation was ineffective. Instead of properly addressing the disturbance, they merely made a polite request to lower the noise. Predictably, the party resumed at full volume within 10 minutes. Only after a second complaint and more forceful intervention did the situation improve, but by then it was already 4 AM before we could finally get some sleep. Additionally, we discovered a severe plumbing issue with the sink leaking significantly, causing water to flood across the floor of our room. When addressing these issues with management the following morning, we received only a basic apology with no offer of compensation or resolution for our severely disrupted night. For a hotel charging premium rates, this level of service and problem management is unacceptable. The combination of ineffective noise control, maintenance issues, and poor resolution of guest complaints makes it impossible to recommend this property. Pros: - Good location Cons: - Poor handling of noise complaints - Maintenance issues (plumbing) - Inadequate response to guest concerns - Not worth the price point

The hotel has certainly seen better times. Some things are not working properly, it is also very dark in the rooms, bathroom and common areas. Staff members are friendly and are trying to help