Utente ospite
29 settembre 2021
To start with, the reason for me traveling to Today was business. I was looking for estates to work with for my soon-opened business in wine. I wanted to visit estates as a guest to have an objective experience before talking business. We booked ourselves a stay at this German Countess owned 4* hotel (probably, one of the most hi-end accommodations in Tokaj). A night in a castle with a wine dinner and other perks to enjoy our last night in the region and to treat ourselves. I will try to be as objective as possible, so here's my observations: - I sent a message to them with a booking at least a month in advance of our arrival - no one got back to me. Then I sent an email, then a reminder, then I called and finally got to speak to someone at the reception but a meeting with a winemaker or a cellar visit couldn't be booked in advance; - Upon arrival there has been a confusion with an additional package that we booked. So they did not see us booking the package everybody else who stayed at the hotel seemed to be having. There was no difference in price, so they agreed to offer us a bottle of wine and a guided tour to their cellar as a part of the package; - The tour was in Hungarian, no English tour available performed by an excellent local guide who did her best trying to translate for us from time to time. Yet it was not a winery team member, which we understood as we were visiting in the middle of harvest; - After the tour we been called by reception- the winemaker wanted to meet downstairs! When I came down a poor guy didn't know why someone asked for him, yet I explained everything in my note to reception waaay in advance. He was kind and very friendly, invited me next morning to see the winery and have a little tour and chat. It was lovely to meet him; - the dinner we had booked was called a Wine dinner (fine dining) and it was supposed to be guided by a sommelier. That's why we didn't take a separate tasting. Unfortunately, we were served by two waiters who did not explain anything more than wines names, one was not speaking good English and didn't know the vintage we been served. Dinner was okay, the dessert was horrible; - We've been never offered welcome drinks which were a part of the package even after I mentioned it to a receptionist; - Breakfast was poor, nowhere close to 4*; - No complementary water in the room; - Upon checkout the trainee and her buddy tried to charge us for a wrong room. We noticed that, asked to correct the payment. The service was friendly but unfortunately it was the last drop for me. The experience was ruined. Besides our spoiled accommodation/services experience, the wines were rather mediocre. Their 5 puttonyos Azsú seemed unbalanced with way too high acidity that distracted from the flavours. The estate has a great potential for wine tourism, a beautiful location in the middle of gorgeous vineyards, a rose garden, fitness facilities and an open pool, a lovely restaurant and overall interior, nice roo
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