Hotel Chellah

Nice hotel friendly stuff good location

Останавливались на ночь. Все понравилось. Брали без питания. Номер большой и светлый. Обслуживание быстрое (нам нужно было 2 кровати, горничная пришла и организовала). Остались прекрасные впечатления.

This is quite an old hotel with some fairly outdated rooms and fittings, however it has a real charm and a feel from another decade which makes its more inviting. It is actually in a good location for tjhe Medina and other older areas. The staff are all really smart in bow ties or national dress and very friendly and helpful. Breakfast is good with omelette and other nice pastries. Bed is a bit small and after my 3 nights I had to leave for the next leg of my trip.

Our experience with the restaurant in particular was not pleasant. Rude and unprofessional staff who didn’t keep their promises and were highly disorganized. We called 2 days prior to book a table for our whole family and explained that we wanted to celebrate dad’s birthday and bring a cake, ”no problem with that” - they said. However, when we were there, the restaurant was full and the lack of organization from the staff made it so difficult to be available. We had to wait for 20 to 30 minutes sometimes for a waiter to make a request. After finally finishing our meal I called multiple waiters for the cake surprise, which we had already given them at arrival. They kept promising to bring it but didn’t. My husband then had to go address the issue to the “head waiter“ but the latter ignored him and didn’t even give him a minute of his time. Later on, I called the same “head waiter“ and he responded with an unacceptable attitude blaming me for “giving him extra work“ and for not remembering to whom I gave the cake. By the time they “found” the cake - mind you there was only one other person celebrating their birthday- we were too tired and disappointed so we paid and left. Having worked at foodservice, I understand the pressure of working such a demanding job. However, being rude and blaming your client for your mistake cannot be tolerated. With organization and politeness, our experience might have been different and better with Chellah Restaurant. For now, I do not recommend and will not go back.

Experiencia terrorífica, que lamentablemente no solo vivimos mi mujer y yo, sino que se hizo extensiva a varias personas con las que viajábamos, las cuales tuvieron también que cambiar de habitación. Sin duda, el peor hotel en el que he estado, con diferencia. Cuando entramos en la habitación, había en la misma un olor a orina y humedad insoportables. Mi sorpresa fue al abrir la puerta del cuarto de baño, al encender la luz y ver que la taza del WC estaba bajada y totalmente con salpicaduras de pipi. Asqueroso no, lo siguiente. El suelo también estaba mojado. No había toallas, ni limpias ni sucias. Inmediatamente bajamos a recepción y le dije al recepcionista que cómo era posible que asignasen a los clientes las habitaciones en tal lamentable estado. Agachó la cabeza, avergonzado. Inmediatamente pidió disculpas y nos asignó otra habitación. Esta última algo mejor, pero nada del otro mundo. En resumen, comprendo que el hotel sea antiguo y todo lo demás. Ahora bien, es inconcebible que den las habitaciones en ese estado de falta total de limpieza. La higiene brilla por su ausencia. No lo recomiendo.