Pontal dos Carneiros Beach Bungalows

We came back here after 2 years because we loved this resort so much. They’ve made some changes, but, while it’s still an incredible place to stay, it didn’t live up to our first stay here. We stayed in an upstairs bungalow, and while it was the same size as the bungalow we stayed at last time (a ground floor unit), this unit was a bit run down (I believe they are upgrading units, but the hotel staff put us in an un-renovated one). The king-sized bed was very comfortable and the accoutrements were all very attractive, but the sofa in the room had the most unfortunate and offensive stain on it—it looked like somebody did a “Biden” on the couch, or Mr. Hankey had visited the previous tenants (“Howdy-ho!”). The Jacuzzi’s controls did not work (it was a pretty old unit, but large and still usable). Additionally, the chambermaids’ station was located at the bottom of our stairs, so they spent the majority of the morning below our room. I wouldn’t have minded this so much if there were no other rooms vacant, but there were. We asked the receptionist if we could switch rooms, but we were told that we would have to pay an additional fee, but the receptionist said she did not know how much it would cost and that we had to come back later for her to tell us how much it would be. When we came back, she said it would cost an additional R$390 for the night, so I declined. Why didn’t she know how much the room would cost? Not to sound whiny, but if a hotel has a vacancy, I don’t see why they wouldn’t give an open room to a guest who was unhappy with their present room… The employees were almost all very friendly and helpful (our chambermaid was very pleasant, the waiter Renato was great too; the receptionist who helped us at check-out was the height of professionalism and charm (sorry I don’t remember her name)). The bartenders at the pool bar and the waiters in the hotel’s restaurant were also perfect. Upon arrival, the hotel provided us with a welcome coconut water and a complimentary bottle of spumante (the last time they also included a fruit plate, but not this time; however they did give us a nice jar of cocada made at the hotel when we checked out). Breakfast, which is included, was very good! They have a variety of cakes and breads, fruits and condiments; shots of specialty drinks, juices, coconut water and teas available. Hot dishes include omelets, tapiocas with your choice of filling, and even eggs Benedict.

Pousada maravilhosa, muito bem localizada, acomodações amplas e confortáveis! Limpeza de muita qualidade e agilidade! O diferencial é a piscina exclusiva! Café da manhã muito bom!! Os pratos do jantar deliciosos!! Obs.: em alguns momentos, o atendimento no restaurante parecia estar desorganizado e sem visão sistêmica, mas isso não afetou a experiência.

Dias perfeitos! Bangalô, serviço, comida, praia, instalações, limpeza, td ótimo! Valor salgado mas vale. Se quiser comer mais barato tem outros restaurantes próximos. Traga sapatilha pra andar nos recifes e piscininhas naturais. O passeio de barco tb vale a pena.