Utente ospite
27 settembre 2024
I was travelling with a friend and we stayed in a medium double room. It was spacious enough for 2 luggages, 1 cabin luggage and 3 carry ons. The service at this hotel is impeccable. They accepted our requests for receiving deliveries and handled each package with care. They even slipped a note under our door when the packages arrived. We also asked if they could book a taxi for us to the airport for an early flight. They arranged everything and even gave us a wake up call. The customer service reps Sergio and his team working from 19 sep to 26 Sep cared for our needs tremendously and were attentive to us. When we checked out, a team member even escorted us to the taxi and helped to bring my luggage to the taxi because it looked heavy.
Housekeeping was also attentive and thoughtful. After we called in someone to have a look at our wifi router, the housekeeper came in and mopped the floor for us, even though everyone took their shoes off to come in. I thought this was a nice touch to show that they want to ensure the highest level of comfort. All toiletries were replaced when needed and the place was kept clean and fresh. Do note that they do not provide toothbrush and toothpaste, so you will need to bring your own. If you do forget to bring, there are several convenience stores (7-11, Family Mart etc) located in close proximity to the hotel, so you won't have to worry!
Overall it was a pleasant stay. I will definitely book again. Thank you for your care, friendliness and attentiveness!
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