Hotel Thea Tacoma, Ascend Hotel Collection

Did not have towels/ washcloths for showering. Toilet clogs and no one came to repair. Constant strong smell of pot outside of room.

The room was not clean smelled terrible no towels all the trash cans on the property where full the hallway carpets where not clean and smelled horrible no wifi.

FILTHY. We recently stayed here with our entire family. Our family had a total of four rooms rented. My sister in law was given the wrong room TWICE. Even walked in on someone already saying in the room once. One room smelled so bad of ammonia and who knows what else and they were forced to cancel their room causing other family to have to uncomfortably split rooms. The other rooms were absolutely filthy. Our room even had burns on the floor and what appeared to be blood stains by the door. When my sister in law got no help from the staff there at the hotel she decided to call the manager. The manager was RUDE asking what she wanted and even said “if it was so bad why didn’t you tell the front desk.” We ALL did. Then the manager even went as far as to tell her it was basically our fault for booking there because it was turning into “low income housing” and we must not have looked at the reviews. I’m sorry but that is no excuse to run a filthy business. Do not book here.

Employees were nice and only positive. Room carpet had been cleaned with ammonia. It was soaking wet and left brown stains on towels. It smelled horribly but no other room available. Worried all night about toxic fumes. Spent two hours finding an alternative for second night and securing a refund for second night. Left as soon as I could reasonably wake my kids but had already packed up and slept little while waiting for morning. I had tightness in my lungs, and my youngest had an asthma attack in the morning. All four of us had headaches.

The room 205 was almost excellent except the chair arm was torn. My problem was outside the room The hallway carpet is horrible. Garbage piled up by the elevator for over 24hrs.

My room reservation was cancelled. I received no notification from the hotel or Travelocity. I want my money back.

I booked this hotel because it was in a central area. I checked in and was given a room that smelled like smoke as if something was burning. I walked back to reception and the front desk staff was kind and gave a different room. I inspected the room and was ok. One of the side tables was broken at the bottom so stood sideways. Second, there were crumbs on the carpet and lastly the shower floor looked dirty. It’s not the cleanest hotels so reserve at your own risk. I also, stayed one day instead of the two days. Due to the constant banging sounds and the random chatter throughout the night.

The carpet was wet, the place smelled like smoke and body odor, there was no hair dryer or shampoo in the room, and the sheets had red/brown stains and tiny black dots on them like bed bugs. We checked out immediately and found a different place to stay. I do NOT recommend staying here!

I was extremely disappointed when i arrived at the hotel. Back in the day, it was a cheap flea bag motel. Then turned to cheap room apartments. Though it was redone surprising nice, it was more like a Super 8 and not worth the $103 nightly price.