Hotel in zona Mount Colah Uniting Church, Sydney

Hotel carino. Ben situato e a piedi dalle iconiche località di Sydney. Il personale è molto utile e amichevole. Il giorno dell'arrivo ho appena trovato la camera da bagno relativamente scura (vedi foto), il telaio nelle stanze meritava un rinfresco.

I had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap

4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️

The location is unbeatable. It’s in the middle of CBD and only 10 min walk to circular Quay. We did not stay in the heritage room, instead, we chose the tower room. TBH, we expected nicer interior design. The furniture gave us an IKEA feel. Fullerton in both Singapore and HK is very nicely done. When we turned on the hot water for either shower or bath, it makes a screeching noise sometimes, which was not pleasant to hear. Anyway, the room is clean and the cleaning ladies were very nice and friendly. The breakfast was good too. Overall, the staff were really good!

Ci piaceva davvero la posizione, era vicino a Darling Harbour. Abbiamo ricevuto un caldo e amichevole benvenuto dall'interno Brent al desk front. Era gentile e ci ha detto tutto quello che doveva fare, ma avevamo chiesto una stanza con una vista, che non avevano fornito, che non abbiamo trascurato. Ci sorprendevamo di vedere un piatto indiano nella meravigliosa colazione di cui ci piaceva. Il cuoco era gentile abbastanza da chiederci proativamente se ci piaceva il cibo e se il giorno dopo avevamo una richiesta speciale per la colazione, che hanno onorato. L'hotel ha anche accesso diretto a Darling Harbour, che è stato molto conveniente perché volevamo visitarlo. In generale, ci è stato piacere il nostro soggiorno, piace l'ospitalità e il servizio clienti a Hyatt, e sarebbe felice di visitare di nuovo.

Bella comoda permanenza per un paio di persone e un toddler.Il bagno potrebbe essere più pulito e ha bisogno di una doccia più grande. Il colazione era grande.

Quando non otterrai un'esperienza 5-star in un hotel 5-star. Mentre il personale era piacevole e utile, la qualità complessiva dell’edificio e delle attrezzature non si aspettavano, e la costruzione sembrava avere la priorità di ridurre i costi, con la conseguente esperienza di scarsa qualità. La stanza mancava elementi di base forniti in un hotel 5-star, come spazzole dentali, pasta dentale, acqua in bottiglia, tessuti e un minibar ben stoccato. Inoltre, la stanza era relativamente piccola e i materiali utilizzati, compresa la piscina e il tappeto, erano di bassa qualità. Il sistema di intrattenimento era limitato e richiedeva un pagamento per la maggior parte dei servizi, senza offrire app di base come YouTube o Spotify. In generale, nonostante il personale amichevole, l'infrastruttura e le strutture dell'hotel non soddisfano le norme di un 5-star stabilimento.

I really want to love this hotel but as a 5 star hotel, there are a number of basic details that even 4 star hotels get done effortlessly. For one, the check in was surprisingly manual. Having to write out a check in form with my details. I expected they would already have those details from my booking, even though I booked through a third party. Most hotels only ask for a credit card and that's it. But that was almost insignificant compared to the room tech experience. It wasn't made clear to me how to access the wifi compared to other hotels which made for a stressful half an hour trying to figure it out. Calling reception from my room took quite a while for them to pickup too. Worst of all, almost everything is exclusively controlled from a tablet. Turning the tv on and off, even adjusting the volume and changing channels all need to be done from a tablet (not great when it's pitch black). As well as controlling the lights and blinds. I work in tech and this is a classic case of over-engineering. At least give guest a second option for physical controls or tv remotes because that's easier than forcing them to become an expert of your custom room controls when they should be relaxing. Lastly they have a lovely restaurant - Dixson and Sons. But the opening hours are too limited. It isn't open every day or for lunch and seems to close a bit too early at 9pm instead of around at least 10 or 10.30pm. The same limitations apply to the room service. The last 2 issues seem to be a result of them perhaps trying to be more cost effective in order to be high end, but I feel it's ruining the experience. If they could resolve them I'd gladly come here more often, which I really want to. But I felt robbed of a relaxed and delightful experience by the complicated tech and limited restaurant hours.

Il gemellaggio era molto spazioso. Viaggiare per lavoro e era economico per condividere, compreso il colazione. Ottima stanza di dimensioni, decente opzioni di cena in camera e qualità. Oltre alle aspettative per un colazione la carta, veramente il caffè liscio. La sala da giardino è molto ben attrezzata, con raffreddamento e magazzinaggio disponibile. Personale utile, gioioso, paziente e amichevole. Bella ed eredità edilizia vicino alla ferrovia leggera e o la fine della Sydney CBD.

Amazing location, very modern style and well-appointed amenities, complimented by great staff who were very helpful. I had an issue which was resolved quickly and professionally, and this for me is a good measure of good customer service.