Recensioni su The Alana Surabaya

Name: The Alana Surabaya
Address: Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, Indonesia, Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Overseas, Indonesia
Rating: 4.3

The Alana Surabaya

Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, IndonesiaDettagli hotel

Controlla le camere disponibili per le tue date di viaggio

Corrispondenza del prezzo

Check-in

1 notte

Check-out

Camere e ospiti

Recensioni degli ospiti

4.3/5

Molto buono

72 recensione

Recensioni verificate

Ubicazione4.3

Strutture e servizi4.2

Servizio4.3

Pulizia4.4

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Tutte le recensioni(72)

Recensioni positive(72)

Recensioni con foto/video(20)

Personale amichevole(15)

Soggiorno meraviglioso!(14)

Pulito e ordinato(13)

Camere magnifiche(8)

Ottima colazione(6)

Posizione ideale(4)

Thambiah

Camera Premier matrimoniale

Soggiorno: nov 2024

Lavoro

4 recensione

4.2/5

Molto buono

Pubblicata: 20 gen 2025

There are restaurants within walking distance from the hotel. There is also a Family Mart that you can easily get food and other bites. Breakfast is good.

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Muhyi

Camera Club

Soggiorno: set 2024

Lavoro

5 recensione

4.7/5

Fantastico

Pubblicata: 24 ott 2024

Great hotel, nice view

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ed.amd

Camera Deluxe con 2 letti singoli

Soggiorno: ott 2024

Viaggio con amici

10 recensione

4.2/5

Molto buono

Pubblicata: 19 nov 2024

One night transit in surabaya, from bali. Hotel, near to city center by grab. Location around 30 minutes from Juanda airport.

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archippo

Camera Deluxe matrimoniale

Soggiorno: feb 2024

Lavoro

29 recensione

4.2/5

Molto buono

Pubblicata: 1 mag 2024

Nice hotel for bussiness trip in Surabaya, a lot of restaurants nearby

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Utente ospite

Camera Premier matrimoniale

Soggiorno: gen 2025

Famiglia

1 recensione

5.0/5

Eccezionale

Pubblicata: 24 feb 2025

Good hotel and good food+Services

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Prof Dr Engku Ahmad Zaki Engku Alwi Al-Aydarus

Camera Premier matrimoniale

Soggiorno: giu 2024

Lavoro

15 recensione

4.0/5

Molto buono

Pubblicata: 26 lug 2024

Very nice hotel, the food served is very good, near to surabaya town

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worldwidewhat

Suite

Soggiorno: mar 2024

Coppia

7 recensione

4.2/5

Molto buono

Pubblicata: 10 apr 2024

The hotel is very good and clean but seems to a staffing problem and air-conditioning issues our room was brilliant free mini bar 🍸 but to open your room door was awkward 😅 but in regards to service the breakfast was very disappointing the in black outfits seem to be busy on the phone texting while one girl was left to deal with clearing the tables and non of the foods was refilled so me my wife 4 dutchmen and an Indonesian family of 4 was left scraps of food or salad we could hear the worker giggling havinfun otherwise the place is good

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Reyl

Camera Premier matrimoniale

Soggiorno: lug 2024

Coppia

2 recensione

4.0/5

Molto buono

Pubblicata: 24 ago 2024

Nice room, clean and comfortable. Friendly and helpful staff

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HIDEKAZU

Camera Premier matrimoniale

Soggiorno: apr 2024

Lavoro

17 recensione

4.0/5

Molto buono

Pubblicata: 16 mag 2024

good for service n very big and clean room, recomended for everyone

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Nate

Camera Premier matrimoniale

Soggiorno: ott 2023

Famiglia

4 recensione

3.2/5

Pubblicata: 11 feb 2024

Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho

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Risposta dalla struttura: Dear Mr Nate, Thank you for staying at The Alana Surabaya and for sharing your experience with us. We deeply apologize for any inconvenience you may have encountered during your stay .We take your feedback seriously and we assure you that we will address these matters with the relevant departments immediately. Our goal is to continuously improve the quality of our facilities and services to provide a more satisfying experience for our guests.Once again, we sincerely apologize for the inconvenience caused and we hope that you will give us another opportunity to serve you better on your next visit. Please rest assured that we are committed to ensuring a much more enjoyable and comfortable stay for you. Thank you for your understanding, and we look forward to welcoming you back to The Alana Surabaya in the near future. Warm regards, Management of The Alana Surabaya

ITSAR BOLO RANGKA

Camera Premier con 2 letti singoli

Soggiorno: giu 2024

Lavoro

9 recensione

5.0/5

Eccezionale

Pubblicata: 2 ago 2024

excellent service and good breakfast

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Utente anonimo

Camera Deluxe matrimoniale

Soggiorno: gen 2025

Lavoro

7 recensione

3.7/5

Pubblicata: 16 feb 2025

The hotel is ok

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Risposta dalla struttura: Dear Sir, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

Noomi90

Camera Premier matrimoniale

Soggiorno: feb 2023

Lavoro

27 recensione

5.0/5

Eccezionale

Pubblicata: 31 mar 2023

Great place to stay. It located near main city. Service is excellent. Hospitality is great. The breakfast have varieties which is great. Overall is great place to stay.

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