mk | hotel stuttgart

Nice. Not so familiar with the self service machine in late evening. Thanks for help!

Silent location

Fint sted til en meget fornuftig pris. Levede op til forventningerne. Værelserne var pæne og rene, og havde det nødvendige.

Alles in Ordnung.

服務衞生都好

Our company has used MK Hotels for group bookings over several years, but significant issues at MK Hotel London last year raised serious concerns for prospective guests of MK Hotel Stuttgart. A £20,000 group booking error during a typically slow season required legal intervention for partial resolution, revealing major gaps in compensation, transparency, and customer service. Although hotel manager Jiri Rigan acknowledged the error, there was no adequate compensation, and the alternative arrangement offered did not meet agreed-upon standards. Future booking attempts were then met with increased rates and restrictive terms, such as a 100% price hike and non-refundable policies, further damaging trust. When we escalated these concerns to MK Hotels’ senior management, led by part-founder Arno Sonderfeld, responses were unsatisfactory, often focused on managing public feedback rather than addressing core issues. Multiple follow-ups yielded similar dismissive replies, which only deepened our concerns about the brand’s commitment to integrity and guest care. Given Stuttgart's relevance within the MK Hotels portfolio, we recommend potential group bookers carefully evaluate transparency, terms, and service standards before committing. Our experience suggests these issues may be indicative of broader, systemic management challenges within the MK Hotels brand.