Baldwin House

We stayed at Baldwin House over the weekend 21/22 June whilst we attended a family wedding. We were greeted by Dave the owner who was a lovely man and made us welcome straight away. We were shown to our room the Mitton. It was beautiful, light and airy very clean and tidy. The beds were really comfortable and all bedding was spotlessly clean. The bathroom was amazing with a corner bath and a walk in shower and toilet. Again it was all spotlessly clean. There was tea and coffee facilities in the room with biscuits , my grandaughter loved these. There is also a microwave and mini fridge. Can't recommend this B&B enough. The cleanliness, welcome and hospitality are all 5☆ Dave even went above and beyond and let us use his fridge to store cakes for the wedding. The breakfast is amazing and is all made from local products. The mushrooms were exemplary. I struggled to eat it all but with princess Dave's dog giving me a hand, we managed to finish it. This B&B is a gem in the heart of Stourport. We shall definately be visiting again.

The Hotel is nothing like what it is advertised as. No food available. No one was hardly ever there for you. The place was absolutely filthy. The garden was a tip with broken furniture, etc, left outside. There was no indication to say a dog would be roaming around the hotel, so with someone who has as allergies, this is an absaIute joke. I tried to contact @***********, but as the booking was not in my name, they didn't want to know. Even though my details were there as one of the party members booked in! It was a while ago now, and I found the photos that were taken at the time of our misfortunate stay. I may not have been able to put a complaint in at the time, which was very frustrating, but if it stops other bookings and other people being misled, then great! Check the photos out for yourself! @*********** you need to vet the Hotels that you recommend professionally!!

Dave came to our rescue when we were turned away from a neighbouring hotel which we booked several weeks earlier because of some issue with booking. A customer there recommended the Baldwin guest house. Dave couldn’t have been more helpful for us all, rooms were lovely and they were clean. You couldn’t fault the food it was cooked perfectly and plenty of it .The service was outstanding they really couldn’t do enough for us. We will definitely be back it’s a perfect location for us to stay near my daughter and her family. Thanks again to all at Baldwin house😊

Dave helped us out when we were let down at another place, he is very friendly and couldn't do enough for us, we were only stopping for one night but his hospitality really made our short stay wort while, the room had everything we needed and the breakfast he cooked for us was absolutely excellent plus Princess his cocker spaniel is adorable, thanks again Dave

Booked Baldwin House for a stay over as we booked a family trip to West Midlands Safari Park with myself my wife, 4 year old and 6 month year old baby Having visited the park during the day and had dinner we headed to the hotel at approximately 10pm not knowing last check in was at 8pm as this wasn't made obvious - an easy oversight. I called the hotel when we got there as it looked closed and the phone was answered by the owner Dave with a very rude Yes!?. I ignored this, and asked why the hotel was closed and he began to rudely explain how the hotel in closes at 8pm and I am lucky he is even answering the phone! So I apologised profusely to which he said, Yes you should be! he then said you are lucky you have a baby with you and proceeded to disconnect the call! He then came down and opened the door and shouted at me saying "Where's the rest of them!" at the point I felt I had been disrespected enough and was ready to turn back or find another hotel, but had to think of my 6 month old. We then grabbed our things and came to the front desk where matters got worse! He saw my 2 children and said the rooms only booked for 1 child! and I explained I can show him the booking, he said "You can show me what you want, I don't care!". After 5 mins he realised that I was correct and the booking was for 2 children on his system. He then said I didn't book with ********** and told me I booked with *******! I said the booking comes across as ******* but he called me a liar!

It was great to return to this lovely Guest House for my visit. The owner and the receptionist were professional, efficient and effective while being friendly welcoming and helpful; all part of the charm of this place, providing a relaxing and enjoyable stay. The breakfast was superb and set me up for the day; I have already booked my next stay here along with some friends and I can't wait!