Hotel in zona The Bag Store, Stoke-on-Trent

Excellent. I cannot thank Kevin & the team enough. I found myself needing accommodation very last minute due to my partner having an serious accident and needing spinal surgery at the Stoke Royal. Kevin went above and beyond to accommodate me for a week due to me not being from the area and needing to stay close to the hospital. Rooms clean, they have everything you need, beds comfy, lovely little place, great value for money. Really welcoming and friendly.

The staff was friendly and helpful the breakfast was good. The cleanliness of the room was excellent and had a good night sleep. The only minor complaint from myself is that they closed the bar early so was unable to have a quick pint 🙁. But would definitely use again if in the area.

Excellent stay! From the welcome to the checking out, the staff were friendly and helpful. The house is amazing - love that the history of the house is in a leaflet in the room. Our room was clean, spacious, had everything in working order and was comfortable. There were spare pillows in the wardrobe (which my husband and I needed as we are side sleepers and love a pile of pillows), the duvet and sheets were soft and comfortable. We had a tv in our room, tea/coffee facilities and a glass bottle of water. We chose to have dinner there instead of venturing out, and we are glad we did. The food was delicious. fresh and piping hot on arrival. The wine recommendation from the staff was spot on! The bar afterwards was lovely to sit in and wind down before bed. Breakfast the next morning (included in the booking) was again delicious and well cooked. There was also tea and coffee, fresh juice, pastries and toast for guests to serve themselves as much as they wanted. Before leaving we had a walk around the garden and the views are spectacular. The garden itself is well looked after and beautiful as well. My husband and I cannot fault a thing about our stay, which we chose for our 4th wedding anniversary and we will definitely be back.

The price increase in a days spa has prevented me from being able to go to the spa as often as I used to, however, we managed to get an autumn glow package, which included a 7 hour visit, lunch, free drink on arrival and one hour treatment. The same package last year also included the salt room, but this was not in the package this year. I’ll start with the pros, there are many. The staff were fabulous, really helpful, welcoming and friendly. As a vegan, I was more than happy with my vegan mezze platter and the new outdoor/indoor restaurant area is really lovely. The treatment was excellent, we had a facial and back and feet massage. Again the staff were lovely and we had camomile tea in the relax room afterwards. The swim up pool is great however, I found the water a bit too hot. Cons: The day we visited the spa was quite busy and we didn’t get around all of the outdoor rooms/areas but here is my experience of the ones we did visit. The steam room, both my friend and I and two other people noticed that the seats were slimy in places. I don’t know what causes this it might be quite natural but it wasn’t pleasant, it was mostly at the edges. From here we went to the cold bath. I love the cold bath experience and the exhilaration you feel when you get out, however, the bath had black lumps and white gooey pieces floating in it. Again not pleasant and I don’t know what it was but it certainly wasn’t nice. The paving around the swim up pool, was green in places and needed a good cleaning. We noticed stains on the day beds, the edges and the cushions. The floating beds in the indoor pool had black mould on them and one in particular smelled of mould. The cons didn’t ruin our day, but, we noticed them and other people will too. They need attention because the price for a day spa is high and I do expect everything to be perfect as it has been in the past.

We upgraded to a suite and are so glad we did - the old hall is absolutely beautiful. Afternoon tea was delicious for the most part, served in the gorgeous lobby. The spa facilities are nice, and we were happy with the treatments. Fantastic, clean gym facilities. Breakfast was nice, plenty of options (including vegan). Staff were really friendly and helpful. The only let down were the bar in the lounge missing some ingredients to make some classic cocktails, and the dinners on both evenings - we had a couple of dishes that weren’t so great. This was at odds to the rest of our experience.

Questo spa è composto da un jacuzzi all'aperto, una piscina all'interno e una doccia fredda, una piccola stanza a vapore e una sauna. C'è un'altra stanza ma non abbiamo pagato per questa esperienza. Era 50 sterline ciascuna per 3 ore. Abbiamo mangiato la colazione mentre lì, come un menu più limitato. Punti scottati per la ricco Jacuzzi e la sauna. Un paio di ospiti abbiamo partecipato con commenti sul fatto che né erano abbastanza caldi, né così caldi come previsto. La stanza di vapore era il posto più caldo da essere e avevamo già fatto un giro freddo e volevamo davvero essere caldi. Apprezzo di aver avuto il piatto di ”piccola piastra” di funghi senza glutine sul tostato (£8) ma il pane senza glutine è la dimensione di un segno di posta e ho dovuto chiedere un altro pezzo perché anche per un sandwich si aspettano 2 pezzi di pane non uno. Hanno portato uno, ma era troppo tardi per i miei piccoli piccoli, come l'avevo mangiato in 4 secondi. Non pensavamo che ci fosse un'opzione di un ordine laterale di chip su questo menu o avrei avuto. Direi che tutto sembrava pulito, anche se per finire su un positivo! Non escluderebbe il ritorno. E' piu' come una mini spa e ho detto che potevamo avere un passaporto degli ospiti per un giardino che non sarebbe stata un'esperienza simile.