Macdonald Forest Hills Hotel & Spa

A great hotel. Food amazing! Nice stay for Christmas. Thanks!

The hotel is disgusting. We were planned to stay there for 4 nights from Aug 22 but finally we stayed 1 night then moved to another hotel. There are no reception service to check in, we were waited for 30 mins and end up 1 staff came to argue with us to say we just waited for 10 mins. No lift, need to carry the luggage ourselves. No heater for cold weather. Think about if in winter there are no heater, you will be freezing in the room and no one will coming to help you. The waiter drop the food up of my clothes when serving. No apologies AT ALL. Can’t request what’s the food you going to have. It’s all based on the waiters recommendations. No wifi service until we paid 10 pound to the young boy in restaurant to help to set up for us. The room had insects. Facilities broken. Door without lock etc…

Très mauvais accueil à celui d 'Aberfoyle !!! -Accueil : Après avoir roulé plusieurs heures pour se rendre à l'hôtel nous n'avions qu'une seule envie ,manger et se poser au calme. Nous arrivons pour faire le check-in et la réceptionniste Emilia , nous dit 5 min j arrive ! ( pas de bonjour, de svp ou autre formulation de politesse !) Elle arrive après 15 min !!!!!! sans s excuser et nous parle très sèchement ( on s'aperçois qu' elle n est pas contente du tout) on lui demande pour les heures du petit déjeuner , elle nous réponds heu, d'abord je dois avoir votre carte visa . (toujours d'un ton vraiment pas cool du tout ). elle nous fait notre check-in en claquant les clés et nos cartes brutalement sur le comptoir, -Restaurant: Les serveurs pas sympathique non plus, pareil pas de bonjour, le repas était vraiment de mauvaise qualité , je trouve ça tellement honteux pour un hôtel de normalement 4* !!! Lors de notre séjour, nous avons fait plusieurs hôtels et b&b et je vous assure que nous avons été reçus simplement mais tellement chaleureusement et la qualité des produits était excellente. Quel contraste ! Nous qui nous réjouissont tellement de venir à cet hôtel au vu des commodités et du cadre ; c'est sur que je n'y reviendrais plus et je ne le recommanderai pas ! -Petit déjeuner : Le lendemain au réveil, encore une belle déception, comment vous dire que c etait vide . Personnellement je trouve que ce qui définit le mieux cet hotel est l 'apparence. D'un 1er abord c est tres joli, le cadre est verdoyant, l'interieur est tres élégant . Les chambres sont spacieuses mais c'est tout. -L'hygiène de la chambre etait passable .

Fablous last minute spa stay . Fablous spa stay for one night last Saturday into Sunday . From booking direct with Macdonald hotels , the lassie was fantastic in the call centre sorry didn't catch her name she sorted treatments , a twin room , dinner she was brilliant very helpful I was impressed she phoned ahead to the hotel confirmed the room and said I would see Andrew on the front desk ... We did and again went above and beyond and looked after us he helped us play a joke on our hubby's too which was great . Room was lovely in the main hotel , dinner and breakfast was lovely nice selection great staff ...fantastic views of the garden and loch . The spa also fantastic the massage was wonderful really nice staff very accomodating as we didn't realise we were half an hour late for our treatments but not a problem to the staff . Honestly I don't have shares in Macdonald I have been here before years ago and it was good but this time it was fantastic all the staff were great the lady on checkout was lovely too .

We stayed in 2 bedroom 3 bathroom apartment & was shocked at how dated it was. It was nice size but sofa & chairs didn’t look very inviting tbh. And when the sun heated the room up it smelt awful. You can’t walk around without floors creaking which becomes very annoying! I will say ours was clean & beds were comfortable & it did offer all we needed during our stay. The grounds of the hotel are beautiful & view from our balcony was stunning!

We had a lovely stay here at Forest Hills… We came as a couple with a 8 yr old and 3yr old, our apartment over looking tennis courts and loch… We used the swimming facilities alot due to bad luck with the weather. Very clean with everything you could possibly need… Brendan was a exception made sure everyone was happy and well looked after always pottering around pool side cleaning up. We have had many of issues regarding cleanliness in other Macdonald resorts but can not fault Forest Hills… I agree the rooms needs updated and some money spent but all in all we had a fantastic few days and hoping to come back in October with extended family.

Hotel is in a beautiful location, stunning views and lovely gardens. Free car parking always a bonus. Hotel itself is a wee bit dated maybe needs some upgrading. Room was clean and bed was comfortable, however it was quite warm and stuff even with the window open. Window had quite a lot of black mould around it, could do with a proper good scrub. Quite expensive for dinner. Breakfast was nice, potion sizes maybe a wee bit on the small side, 1 sausage, 1 piece bacon etc. Overall a wee bit pricey for what you get. Only stayed the one night so didn’t use the leisure facilities.

Absolutely beautiful place in the heart of aberfoyle great scenery second to none stayed an overnight as wee have a caravan at the trossachs dinner bed breakfast cant fault it beautiful and spa of course beautiful so relaxing love it every time we have been back staff very courteous massage was marvellous shout out to Helena Rant and her staff also their products are good quality well worth the money. Also returned on the 25th on our 30th wedding anniversary for afternoon tea was delish and made to feel very welcome and lovely inscription of our anniversary with nice cakes they certainly value their customers xx

We have just arrived home after a 3 night stay at this hotel . I would like to be writing a nice review but unfortunately this is NOT the case ! My 2 sons booked this hotel for myself and my wife as a present for my 60th birthday. There is no doubt the surroundings of this hotel are superb but that's as far as it goes ! This hotel is in dire need of a lot of TLC ! My wife contacted the hotel a week before to make sure we had a twin room as was requested at time of booking this was the first mistake we were given a double room . After informing reception we were then moved to a twin room so all was well we thought .When we entered the room there was a nasty damp musty smell and stains on the carpet at the bathroom door .When entering the bathroom it was clear to see there was black mould that was all over the silicone sealant . The inside windows were the same and absolutely filthy there were also chunks of wood missing out of the frames . There were also cracks in the plaster . I decided to use the spa and pool the only issue here was the steam room was broken and the poolside shower was out of order hey ho !After returning from a days exploring the beautiful are we went up to our room but the smell that welcomed us on opening the door was truly horrendous ! We contacted reception and the lady was in total agreement when she entered the room and was greeted by the same smell we were moved again to a so called better room but upon inspection the bathroom and windows were of the same standard as the other room in need of a lot of TLC all in all I am gutted for my 2 sons who saved and saved to give me a truly unforgettable 60th birthday but unfortunately this whole weekend was an absolute disaster and Macdonalds hotels should be embarrassed with the way they're letting this hotel go to rack and ruin . Also other people should not comment on trip advisor about other people's experiences! One absolutely devastated 60 year old but love my sons for everything they did !