voco Nanjing Garden Expo

Recensioni su voco Nanjing Garden Expo

voco Nanjing Garden Expo

No.9 Shenghu Road, Tangshan Street, Jiangning District, Nanjing, Jiangsu Province, P. R. China, Jiangning District, Nanjing, Jiangsu, ChinaDettagli hotel
voco Nanjing Garden Expo
voco Nanjing Garden Expovoco Nanjing Garden Expovoco Nanjing Garden Expo
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.6/5
Molto buono
1820 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.5
Servizio4.6
Pulizia4.6
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Tutte le recensioni(1820)
Recensioni positive(1751)
Recensioni con foto/video(773)
Ottima colazione(226)
Reception gentilissima(219)
Terme rilassanti(190)
Ideale per bambini(153)
Vista sul giardino(113)
Con area gioco per bambini(89)
Recensioni negative(69)
James in Shanghai
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: mag 2024
Coppia
11 recensione
4.7/5
Fantastico
Pubblicata: 21 lug 2024
We loved our stay at this IHG property. The staff were attentive and professional. They explained to us when checking in how to use the Hotspring in our room and where to find some of the different facilities. The room was clean the bed comfortable. We enjoyed breakfast the next morning, the restaurant had many Western and Asian choices including sausages, bacon etc. There were also noodles and even chinese rice packets to celebrate the Chinese festival at the time. We used the hotspring in our room in the afternoon of checking in and it was fantastic. It filled in around 30 minutes and was large enough for 4 people. We tried to use it again the following morning before checking out. However, there was no hot water. The front desk explained that the hot water was switched on at 8am, however, by 11am there was still no hot water. This was very disappointing. Overall, we had an excellent stay and would consider returning to this Voco property.
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Risposta dalla struttura: Dear guests, thank you for choosing us and for your support and love for the hotel. The hotel is located in Jiangsu Yuanbo Park, Tangshan National Tourism Resort, Nanjing, adjacent to Yuanbo Commercial Street. The garden style layout of the hotel is connected by corridors and lanes, and the outside is square and contains heaven and earth. The overall design concept is derived from the courtyard in the south of the Yangtze River, with black tiles and white walls and green brick and wood frame, to build a house, a courtyard, a field and an interesting place for guests to live. Thank you very much for your support and recognition of the hotel. The hot water problem you mentioned has attracted the attention of the hotel management team, and will actively complete the rectification. Everything we do is only for each guest to bring a different holiday experience, to see your satisfaction and affirmation, we are really very moved, we will continue to work hard to prepare for your return at any time. Intercontinental staff will continue to work hard to build outstanding hotels that guests love. 南京园博园voco酒店总经理 Spring Li
Utente ospite
Camera Superior (con vista sul cortile)
Soggiorno: nov 2023
Coppia
7 recensione
5.0/5
Eccezionale
Pubblicata: 11 dic 2023
Exceeded the expectations! Besides the beautiful location and building, the staff was so kind and available. Me and my girlfriend have been treated so well!!! I would like to thank in particular our receptionist 卡卡, any questions we had or issue we encountered she tried her best to help us and satisfy our needs. 👍🏻👍🏻 Thank you for your patience and good temper!! I would also like to thank Vin who helped us with the luggages and brought us water when we were in need! 🙌🏻 Lastly i want to give a big big 👍🏻 to the hotel’s摄影师小姐姐, she’s not only fun to work with but she took some amazing pictures of me and my girlfriend in the hot springs area that will last forever as memories in our hearts 🫶🏻❤️ Will come back for sure in the future if there’s the occasion! 😊
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Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇下榻住南京園博園voco酒店並給我們留下好評。我們一直以“每時每刻,體驗非凡”作為服務理念,真誠熱心的對待每一位賓客。我們將一如既往的為賓客們提供完美的入住體驗,踐行為賓客提供帶有鮮明品牌特徵的服務,令賓客開心的承諾。期待您與家人的再次入住,體驗暖心的服務小驚喜。南京園博園voco酒店總經理Vincent Chen
mapule malebana
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Soggiorno: apr 2023
Altro
2 recensione
5.0/5
Eccezionale
Pubblicata: 2 mag 2023
I chose this hotel particularly because it’s dog friendly! Voco Nanjing garden expo is absolutely perfect for someone who wants to have a nice hotel experience with their dog (and enjoy a private hot spring tub), there is a dog sitting facility, the “kids zone” ,you can take your dog there and it’ll be properly taken care of while you enjoy other places where dogs aren’t allowed…Grace was wonderful and patient with my dog, love her! You can also bring your dog to the restaurant, there’s a dog friendly section! Overall, All staff at Voco is friendly and welcoming, will sure be coming back soon.
Traduci
6/14
Risposta dalla struttura: Dear guests, thank you for choosing to stay at the voco Nanjing Garden and leave us with five-star praise. voco has a pet room and pet solitude space for guests. As a member of the family, pets play an important role in the family. As a member of the trip, voco Hotel prepares family rooms and pet items for pet families. Open idyllic scenery and beautiful garden scenic spots are also easy to play. Vincent Chen, General Manager of voco Nanjing Garden
Sophie
Camera Superior (2 letti, con vista sul cortile)
Soggiorno: apr 2023
Coppia
93 recensione
4.7/5
Fantastico
Pubblicata: 3 mag 2023
Location outside Park. But they provide shuttle bus. Front desk staff very nice and helpful. Notice many detail about the park. Breakfast buffet very delicious. And alot of drinks in the minibar. Room is big and warm. Unfortunately the public hot spring is small.
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Utente ospite
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Soggiorno: lug 2022
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 20 ago 2022
Very good
Traduci
Risposta dalla struttura: 尊敬的客人,我們十分感激您對南京園博園voco酒店入住體驗進行的評論!很高興得知您在酒店度過了愉快的時光,我會將您的評論與我們所有員工一起分享,相信您的認可將會成為我們不斷進步,繼續提高服務品質的力量,期待您的再次光臨。南京園博園voco酒店總經理 Vincent Chen
Utente anonimo
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: gen 2025
Famiglia
3 recensione
4.7/5
Fantastico
Pubblicata: 12 feb 2025
去園博園方便。房間整潔,配套齊全。衝著院落裏的私湯訂的房,沒有失望,私湯池打掃的保潔阿姨很友善,私湯供應時間合理,住宿期間充分發揮了作用,實現泡湯自由。去了小童樂園,雖然看得出很少有住店的旅客去,但是依然維護得很乾凈整潔,裏面兩衹大狗Cookie和蛋卷,性格脾氣好得不得了,陪伴犬名副其實。犬舍乾淨整潔日照充沛,活動空間充分,還有外出散步時間。兩衹大狗打理得乾乾淨淨,給酒店的寵物友好和精心照料狗狗的小姑娘點贊👍
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Utente ospite
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: gen 2025
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 7 feb 2025
下午兩點到酒店,已經準備好房間,前台禮貌接待,需付按金2500元。入住時有酒店小姐姐幫忙拎行李,很主動貼心。房間很好,乾淨舒適整潔,但沒有主動提供歡迎水果,有點失望,後打前台電話送了一袋子水果。私湯真的很舒服,人少私密,酒店早餐也不錯,第二天退房時前台有主動準備水果。酒店離奧萊也不遠,開車15分鐘,很適合逛街,方便,下次來湯山還會選擇這家酒店。
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Xiaoyanjindashijie
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: dic 2024
Famiglia
3 recensione
4.5/5
Ottimo
Pubblicata: 20 gen 2025
不管是前台還是餐廳,客房的工作人員服務都是相當好的,真的有種賓至如歸的感覺。唯二的不足是酒店位置較偏,園博園的人氣有點慘淡,很多餐廳都關門了;還有一點是淋浴房的龍頭是旋鈕的,很緊,即便沒有塗洗髮水沐浴露也要用很大力氣,如果手滑的情況下就更難轉動了。
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Risposta dalla struttura: 非常感謝您對我們酒店的寶貴意見,對於您提到的淋浴房龍頭過緊的問題,我們深表歉意。我們已經記錄下這一情況,並會立即安排工程人員進行檢查與調整,確保龍頭的使用更加順暢與方便。您的滿意是我們不懈的追求,期待再次為您服務,為您帶來更加舒適的住宿體驗。南京園博園voco酒店管理層。
Utente ospite
Camera Superior (letto matrimoniale, con vista sul cortile)
Soggiorno: dic 2024
Viaggio con amici
24 recensione
4.8/5
Fantastico
Pubblicata: 30 gen 2025
酒店位置偏,建議吃飽飯再過去。Dylan服務態度專業友好,能夠真正從我們的角度出發去處理問題,不敷衍,遇見一些問題能夠很快讓你不再因為這些房間設施的小問題而不開心,好評。
Traduci
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇我們並對酒店給予支持與厚愛。酒店位於南京湯山國家級旅遊度假區江蘇園博園,毗鄰園區園博商業街。酒店田園院舍式佈局以廊庭相連,以巷徑相通,外呈方正,內含天地。整體設計理念源於江南院落,黛瓦粉牆,青磚木框,為賓客構建出一處有舍、有院、有田、有趣的旅居之所。非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。洲際全體員工將繼續努力,打造賓客摯愛的傑出酒店。南京園博園voco酒店管理層
Yanzicai
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Soggiorno: dic 2024
Famiglia
2 recensione
4.1/5
Molto buono
Pubblicata: 11 gen 2025
酒店前台服務人員很熱情,態度很好,接待我的是一個劉姓小夥子,熱情洋溢,服務周到。酒店環境簡單,就是幾個獨立院落,種植了竹子,感覺有點像江南村落。唯一不滿意感覺就是衞生間有異味,應該是地漏或者台盆防臭沒做好。
Traduci
Risposta dalla struttura: 感謝您選擇入住南京園博園voco酒店,首先非常感謝您的肯定,特別是對於劉姓前台小夥子的熱情服務表示讚賞,我們會向他轉達您的表揚,並鼓勵全體員工繼續提升服務質量。對於您提到的衞生間異味問題,我們深感抱歉,並會立即安排專業人員進行排查與維修,確保為您提供一個更加舒適與清新的住宿環境。期待再次為您服務,併為您帶來更加完美的入住體驗。南京園博園voco酒店管理層。
Utente ospite
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: nov 2024
Coppia
5 recensione
5.0/5
Eccezionale
Pubblicata: 31 dic 2024
房間雖然不是很大但是比較舒適,設施也比較齊全有品質,户外私湯太舒服啦,也很乾凈衞生。小紅書上有些評價説避雷但是完全沒感受到不好的地方,唯一不足可能就是離高鐵比較近,晚上有點噪音但沒有特別影響,這一片的酒店可能多少都有點這方面問題,總體還是很滿意的,下次還來!
Traduci
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇下榻住南京園博園voco酒店並感謝您的5分稱讚。從江南居舍肌理中提取街巷和院落元素,重新建立空間架構。通過院牆之間的層疊關係、隨視線的路徑,營造出了江南獨有的空間屬性。我們致力於為每一位賓客提供充滿真情實意的熱情款待,並始終以提供卓越的高品質服務為榮耀。真心期待能夠再次見到您。南京園博園voco酒店管理層
Nizuikeai
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: nov 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 29 dic 2024
來之前看網上評價褒貶不一,電車自駕過來剛進入酒店地下車庫後有工作人員過來在充電車位上幫忙充電(有十幾個充電樁,免費充電的),然後入住辦理很快,前台小趙幫忙拿着行李帶到了房間,因為來過生日泡温泉,酒店貼心準備了歡迎儀式和小朋友生日蛋糕,奶油的味道很好吃,細節很到位服務熱情!餐廳就一個吃了一頓晚餐小火鍋還可以,服務比較周到。
Traduci
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇我們並對酒店給予支持與厚愛。酒店位於南京湯山國家級旅遊度假區江蘇園博園,毗鄰園區園博商業街。酒店田園院舍式佈局以廊庭相連,以巷徑相通,外呈方正,內含天地。整體設計理念源於江南院落,黛瓦粉牆,青磚木框,為賓客構建出一處有舍、有院、有田、有趣的旅居之所。非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。洲際全體員工將繼續努力,打造賓客摯愛的傑出酒店。南京園博園voco酒店管理層
Utente ospite
Camera Superior (letto matrimoniale, con vista sul cortile)
Soggiorno: nov 2024
Famiglia
6 recensione
5.0/5
Eccezionale
Pubblicata: 29 dic 2024
爸媽很滿意!下次還要來。大堂帥哥美女都很專業!晚上到的,沒有問姓名,高個子帥哥主動牽着牽小狗,小狗也很喜歡他,還有來送小狗墊子的師傅自己怕狗 但是還是努力鎮定地搭建了寵物床具和飲水套裝,挺不好意思的。大美女VIVI的服務非常貼心。整個旅程很完美!2024完美收官,期待下一次的相遇!
Traduci
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇下榻住南京園博園voco酒店並給我們留下五星好評。南京園博園voco酒店設有為客人設定寵物房和寵物獨處空間。寵物作為家庭中的一份子,家中地位舉足輕重,作為一員出行自然也格外關注。南京園博園voco酒店管理層
Utente ospite
Villa Suite (3 camera/e da letto)
Soggiorno: nov 2024
Famiglia
2 recensione
4.5/5
Ottimo
Pubblicata: 29 dic 2024
周圍環境漂亮,就在園博園門口,可以沒有接駁車了。 酒店服務人員也很熱情專業。 可惜酒店房間內我們用的別墅餐廳房間晚上找燈開關很久,最後酒店工作人員來了也找了好久,我們吃完才打開,很憂傷。 大家用私湯温泉時需要提前一小時開,不然來不及泡,泡的時候還是挺舒服的,贊一個。 早飯自助一般吧。沒有啥好的期待。
Traduci
Risposta dalla struttura: 感謝您對我們地理位置的認可和服務人員態度的讚賞。對於別墅餐廳房間燈開關不便及私湯預熱時間的問題,我們已記錄並將儘快優化。早餐我們也在不斷努力提升品質與多樣性。您的寶貴意見是我們前進的動力,期待再次為您服務,為您帶來更加完美的入住體驗。南京園博園voco酒店管理層。
Huzhouchenbinbin
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: nov 2024
Viaggio con amici
10 recensione
2.0/5
Pubblicata: 27 dic 2024
私湯房,剛入住發現床單有三個洞,淋浴間把手剛抓就脱落,人差點摔下來,後溝通過換了房間,結果空調一個小時都衹有冷風,家人直接凍感冒了,聯繫前台通知工程過來看,還説是正常現象,入住房間內室温14度,一小時後室温17度,後溝通換回之前的房間,除了給了幾個水果外,再無任何補償措施
Traduci
Risposta dalla struttura: 非常抱歉給您帶來了如此不愉快的入住體驗。對於床單破損、淋浴間把手脱落及空調故障等問題,我們深感自責,並會立即進行全面檢查與維修。對於此次服務中的不足,我們已記錄並會杜絕此類問題的再次發生。您的滿意是我們不懈的追求,期待未來有機會再次為您服務,併為您帶來更加舒適與温馨的住宿體驗。再次對給您帶來的不便表示誠摯的歉意。南京園博園voco酒店管理層。