No.9 Shenghu Road, Tangshan Street, Jiangning District, Nanjing, Jiangsu Province, P. R. China, Jiangning District, Nanjing, Jiangsu, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.6/5
Molto buono
1820 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.5
Servizio4.6
Pulizia4.6
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Tutte le recensioni(1820)
Recensioni positive(1751)
Recensioni con foto/video(773)
Ottima colazione(226)
Reception gentilissima(219)
Terme rilassanti(190)
Ideale per bambini(153)
Vista sul giardino(113)
Con area gioco per bambini(89)
Recensioni negative(69)
James in Shanghai
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Soggiorno: mag 2024
Coppia
11 recensione
4.7/5
Fantastico
Pubblicata: 21 lug 2024
We loved our stay at this IHG property. The staff were attentive and professional. They explained to us when checking in how to use the Hotspring in our room and where to find some of the different facilities.
The room was clean the bed comfortable.
We enjoyed breakfast the next morning, the restaurant had many Western and Asian choices including sausages, bacon etc. There were also noodles and even chinese rice packets to celebrate the Chinese festival at the time.
We used the hotspring in our room in the afternoon of checking in and it was fantastic. It filled in around 30 minutes and was large enough for 4 people. We tried to use it again the following morning before checking out. However, there was no hot water. The front desk explained that the hot water was switched on at 8am, however, by 11am there was still no hot water. This was very disappointing.
Overall, we had an excellent stay and would consider returning to this Voco property.
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing us and for your support and love for the hotel. The hotel is located in Jiangsu Yuanbo Park, Tangshan National Tourism Resort, Nanjing, adjacent to Yuanbo Commercial Street. The garden style layout of the hotel is connected by corridors and lanes, and the outside is square and contains heaven and earth. The overall design concept is derived from the courtyard in the south of the Yangtze River, with black tiles and white walls and green brick and wood frame, to build a house, a courtyard, a field and an interesting place for guests to live. Thank you very much for your support and recognition of the hotel. The hot water problem you mentioned has attracted the attention of the hotel management team, and will actively complete the rectification. Everything we do is only for each guest to bring a different holiday experience, to see your satisfaction and affirmation, we are really very moved, we will continue to work hard to prepare for your return at any time. Intercontinental staff will continue to work hard to build outstanding hotels that guests love. 南京园博园voco酒店总经理 Spring Li
Utente ospite
Camera Superior (con vista sul cortile)
Soggiorno: nov 2023
Coppia
7 recensione
5.0/5
Eccezionale
Pubblicata: 11 dic 2023
Exceeded the expectations! Besides the beautiful location and building, the staff was so kind and available. Me and my girlfriend have been treated so well!!!
I would like to thank in particular our receptionist 卡卡, any questions we had or issue we encountered she tried her best to help us and satisfy our needs. 👍🏻👍🏻
Thank you for your patience and good temper!!
I would also like to thank Vin who helped us with the luggages and brought us water when we were in need! 🙌🏻
Lastly i want to give a big big 👍🏻 to the hotel’s摄影师小姐姐, she’s not only fun to work with but she took some amazing pictures of me and my girlfriend in the hot springs area that will last forever as memories in our hearts 🫶🏻❤️
Will come back for sure in the future if there’s the occasion! 😊
Traduci
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇下榻住南京園博園voco酒店並給我們留下好評。我們一直以“每時每刻,體驗非凡”作為服務理念,真誠熱心的對待每一位賓客。我們將一如既往的為賓客們提供完美的入住體驗,踐行為賓客提供帶有鮮明品牌特徵的服務,令賓客開心的承諾。期待您與家人的再次入住,體驗暖心的服務小驚喜。南京園博園voco酒店總經理Vincent Chen
mapule malebana
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Soggiorno: apr 2023
Altro
2 recensione
5.0/5
Eccezionale
Pubblicata: 2 mag 2023
I chose this hotel particularly because it’s dog friendly! Voco Nanjing garden expo is absolutely perfect for someone who wants to have a nice hotel experience with their dog (and enjoy a private hot spring tub), there is a dog sitting facility, the “kids zone” ,you can take your dog there and it’ll be properly taken care of while you enjoy other places where dogs aren’t allowed…Grace was wonderful and patient with my dog, love her! You can also bring your dog to the restaurant, there’s a dog friendly section! Overall, All staff at Voco is friendly and welcoming, will sure be coming back soon.
Traduci
6/14
Risposta dalla struttura: Dear guests, thank you for choosing to stay at the voco Nanjing Garden and leave us with five-star praise. voco has a pet room and pet solitude space for guests. As a member of the family, pets play an important role in the family. As a member of the trip, voco Hotel prepares family rooms and pet items for pet families. Open idyllic scenery and beautiful garden scenic spots are also easy to play. Vincent Chen, General Manager of voco Nanjing Garden
Sophie
Camera Superior (2 letti, con vista sul cortile)
Soggiorno: apr 2023
Coppia
93 recensione
4.7/5
Fantastico
Pubblicata: 3 mag 2023
Location outside Park. But they provide shuttle bus. Front desk staff very nice and helpful. Notice many detail about the park. Breakfast buffet very delicious. And alot of drinks in the minibar. Room is big and warm. Unfortunately the public hot spring is small.
Traduci
Utente ospite
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Soggiorno: lug 2022
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 20 ago 2022
Very good
Traduci
Risposta dalla struttura: 尊敬的客人,我們十分感激您對南京園博園voco酒店入住體驗進行的評論!很高興得知您在酒店度過了愉快的時光,我會將您的評論與我們所有員工一起分享,相信您的認可將會成為我們不斷進步,繼續提高服務品質的力量,期待您的再次光臨。南京園博園voco酒店總經理 Vincent Chen
Utente anonimo
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Risposta dalla struttura: 非常感謝您對我們酒店的寶貴意見,對於您提到的淋浴房龍頭過緊的問題,我們深表歉意。我們已經記錄下這一情況,並會立即安排工程人員進行檢查與調整,確保龍頭的使用更加順暢與方便。您的滿意是我們不懈的追求,期待再次為您服務,為您帶來更加舒適的住宿體驗。南京園博園voco酒店管理層。
Utente ospite
Camera Superior (letto matrimoniale, con vista sul cortile)
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇我們並對酒店給予支持與厚愛。酒店位於南京湯山國家級旅遊度假區江蘇園博園,毗鄰園區園博商業街。酒店田園院舍式佈局以廊庭相連,以巷徑相通,外呈方正,內含天地。整體設計理念源於江南院落,黛瓦粉牆,青磚木框,為賓客構建出一處有舍、有院、有田、有趣的旅居之所。非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。洲際全體員工將繼續努力,打造賓客摯愛的傑出酒店。南京園博園voco酒店管理層
Yanzicai
One-Bedroom Suite (Separate Living Room + Private Hot Spring)
Risposta dalla struttura: 感謝您選擇入住南京園博園voco酒店,首先非常感謝您的肯定,特別是對於劉姓前台小夥子的熱情服務表示讚賞,我們會向他轉達您的表揚,並鼓勵全體員工繼續提升服務質量。對於您提到的衞生間異味問題,我們深感抱歉,並會立即安排專業人員進行排查與維修,確保為您提供一個更加舒適與清新的住宿環境。期待再次為您服務,併為您帶來更加完美的入住體驗。南京園博園voco酒店管理層。
Utente ospite
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇下榻住南京園博園voco酒店並感謝您的5分稱讚。從江南居舍肌理中提取街巷和院落元素,重新建立空間架構。通過院牆之間的層疊關係、隨視線的路徑,營造出了江南獨有的空間屬性。我們致力於為每一位賓客提供充滿真情實意的熱情款待,並始終以提供卓越的高品質服務為榮耀。真心期待能夠再次見到您。南京園博園voco酒店管理層
Nizuikeai
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Risposta dalla struttura: 尊敬的賓客您好,感謝您選擇我們並對酒店給予支持與厚愛。酒店位於南京湯山國家級旅遊度假區江蘇園博園,毗鄰園區園博商業街。酒店田園院舍式佈局以廊庭相連,以巷徑相通,外呈方正,內含天地。整體設計理念源於江南院落,黛瓦粉牆,青磚木框,為賓客構建出一處有舍、有院、有田、有趣的旅居之所。非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。洲際全體員工將繼續努力,打造賓客摯愛的傑出酒店。南京園博園voco酒店管理層
Utente ospite
Camera Superior (letto matrimoniale, con vista sul cortile)
Risposta dalla struttura: 感謝您對我們地理位置的認可和服務人員態度的讚賞。對於別墅餐廳房間燈開關不便及私湯預熱時間的問題,我們已記錄並將儘快優化。早餐我們也在不斷努力提升品質與多樣性。您的寶貴意見是我們前進的動力,期待再次為您服務,為您帶來更加完美的入住體驗。南京園博園voco酒店管理層。
Huzhouchenbinbin
Camera Superior Terme - Vista Cortile (Letto matrimoniale alla francese)
Risposta dalla struttura: 非常抱歉給您帶來了如此不愉快的入住體驗。對於床單破損、淋浴間把手脱落及空調故障等問題,我們深感自責,並會立即進行全面檢查與維修。對於此次服務中的不足,我們已記錄並會杜絕此類問題的再次發生。您的滿意是我們不懈的追求,期待未來有機會再次為您服務,併為您帶來更加舒適與温馨的住宿體驗。再次對給您帶來的不便表示誠摯的歉意。南京園博園voco酒店管理層。