Utente ospite
22 febbraio 2025
I was trapped in the elevator for over 40 minutes. When I was finally rescued, the staff did not check on my well-being afterward. I stayed at the hotel for two nights, and the incident occurred on my first night. Upon checking out on my last day, I requested an email address for the manager to raise my concerns, but I was told to check the website instead. When I explained the incident to the receptionist, they claimed they were unaware of it, as it had not been reported to them. This raised concerns about how many similar incidents might have occurred at the hotel without being properly documented. Additionally, the elevator was still not functioning when I left, indicating a significant health and safety issue. Breakfast area is not that clean , on the first morning they was not much food left , the tables were dirty . This whole experience ruined my trip
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