Hotel 5 stelle a Changshu

酒店很貼心的幫忙升級湖景房，房間寬敞明亮，窗外陽台直接可以看到尚湖，有野生的小鴨會游到門前。吃了酒店推薦的套餐，價格適中，量大管飽。酒店各種手工活動深得小朋友歡心。管家服務貼心耐心，每個人都笑臉相迎，是適合帶小孩和寵物來的理想之地。

Once entering the Hotel the Greeting was excellent from the hotel team. At reception the ladies and gentlemen made us feel totally welcome and were very courteous. Checking in was very efficient and it only took a few minutes to complete the whole process. In the evening we decide to go to the hotel bar to play pool and relax ourselves before the marathon, we were guided to the hotel bar directly by hotel staff that again was extremely polite and helpful, entering the bar the bar tender took our order within a few minutes. again was very polite. The room on the executive floor was to a medium size and very clean. Note: Executive Lounge was not available due to maintenance, this was not an issue and look forward to using the Executive Lounge again. Note: Television could do with updating but would not be a concern for us to stop at the hotel again just a slight comment. Also milk was brought to our room without be asked again showing clearly customer care. Breakfast was presented well and also some variety, restaurant staff were also very helpful. Checkout was also efficient. In a few words Excellent Hospitality from the entire Team, will be coming back and also would have no hesitation in recommending the Hotel to my colleagues and friends.

酒店門口停車位實在太窄又不合理，停在中間要出來很麻煩，又很容易擦到別車。 介紹的健身房已經開門，沒有專屬步道，飯後想散步都沒有地方，感覺酒店佔地太小，和五星酒店對不上號。 還有房間裏一瓶大桶礦泉水，我真不知道如果是一個人的話是怎麼倒進燒水壺的，這個壺的蓋子必須要一衹手指按住才能開，不然就自動合上，然後你另一個手怎麼可能把這個大桶水倒進去？又沒有拉環，光溜溜的瓶身，我試了幾次都想笑。也許從來沒有哪個單身客人用過，或者酒店也從來沒有去嘗試過。