Trova hotel a 4 stelle a Ōtsu

"ThIs was a really bad experience staying in this hotel. We check-in around 9pm at night and discovered that the hotel has arranged a damaged room (refer pics) for us  at the moment before bed time . One door of the wooden cabinet was lost but leaving the door hinges on the side of the cabinet. We decided not to request to change the room, despite we felt this is not being respected as a hotel guest. We complained the issues to the front desk and the customer service officer explained that it is not a broken/ damage cabinet door but this was their intention to remove the door. This seems an excuse since if this was the intention to remove the door why only one door was remove rather than both. The door hinges was still attached which means the door could be reinstalled one day."

"1月從比叡山看到琵琶湖，就開始找目的地，從彥根城到大津找了一圈，選了大津的雄琴温泉，酒店從おごと温泉駅不方便步行抵達，但是出站口有一個免費手機可以聯繫酒店五分鐘後酒店車接，很方便。 酒店外部是丘陵地形，走路去琵琶湖邊上需要15分鐘左右，在房間可以看到湖。夜景漂亮極了。酒店周圍沒有大面積的櫻花景色。 酒店內部是美麗的和式風情，小さい細節はか素晴らしいです 設施：一階て二階要乘坐扶梯，3&6層有吸煙點，除了蒼天餐廳還有其他餐廳，一樓大廳有一個大商店和咖啡廳，大浴場はままです 在蒼天連着吃了四天4頓晚飯4頓早飯，每一餐有細微的變化，都是非常健康新鮮的食材，但是下一次我會衹訂兩天宿泊、二天宿不含餐，因為就餐時間要提前確認，遲到早退會影響其他客人，影響了其他行程安排，為了吃飯夜間大津博物館沒去成。 房間贊極了，和式兩間房，兩個電視，露天風呂はジャグジーある、広い。保潔和鋪床完全無接觸，早飯時填好表格，人出去玩的時打掃，晚飯時間有人鋪床，非常非常舒適。如果想體驗千與千尋裏面油屋的風呂、建議步行去湖邊的あがりやんせ、裏面吃喝玩樂理髮按摩，還有免費劇場，圖書館，按摩椅，1600円一人可以玩一天。"

"I couldn't speak Japanese but I could feel that they are treating every customer seriously. Their greetings and sincere services impressed me. There was a problem with my booking initially, not sure why because I didn't get proper explanation from the hotel and Trip.com, the hotel didn't mention anything however arranged some small surprise when they knew this is an anniversary trip. I tried to upgrade my meal with crab as my wife not quite like beef and fish, they said unavailable so I keep to the original. At the end I got crab, fish and beef that surprises me. I was later received a souvenir from the hotel when they served the dessert. The hotel is busy but I'm not seeing lots of people, may be all of them staying at their rooms. The experience for me was exceptional when I woke up at 6am witness the beautiful sunrise right outside the huge window, and saw an eagle passing by my camera when trying to capture that moment. Later on when I take the free shuttle bus ride to the nearby train station, I saw an eagle again came down and climbed up outside the station. Not sure it means anything, but definitely this is a very spiritual journey for me."

"Spacious room with all necessary amenities. Very friendly staff with professional service. Both breakfast and dinner are perfect. The outdoor onsen is perfect."

"It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay. The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time. The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata! The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub. Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable! Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat! The ryokan also has a souvenir shop if you wish to buy anything back. Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!"

"Anche se il linguaggio non è comprensibile, può ancora sentire l'entusiasmo del personale di servizio.Non c'è bagno nella stanza prenota, basta un grande casinò.Il grande casinò gratuito ha parte esterna, ma non c'è paesaggio."

"注意雙人床房，單人入住與雙人入住價格相差比較大，其他一些都很好。"

"nice service with a great onsen"

"Buono, ma il fumo 🚬 puzza un po'di odore."