Utente ospite
26 novembre 2023
We checked in the hotel as our tour operator suggested this to be one of the finest in Srinagar. We had a suit. Surprisingly we found there was no room heater in the room. Once asked, the hotel staff informed, the heater remains on from 8 to 12 PM. That's it. it was a cold evening and we were waiting the heater to be on. It certainly ran for those hours and then it went off. After 2 hours, the room started freezing. The outside temperatures was probably minus and so was the room. There was a bed heater but the room was too cold. In the morning once I complained, the reception people did not even bother to investigate. There was zero wifi. Once asked, the arrogant reception guy answered, 'your iphone has a problem probably". My wife felt sick during that terrible night and I have brought her home as sick. The management is rubbish and the hotel staffs are oversmart. even the dinner at first night was extremely poor. This hotel needs serious rectification.
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