Impex Hill Resorts

Worst hotel ever seen until l now, rude behaviours of staff, more over they were very unprofessional

It is a mind boggling experience in terms of food, location as well as view. Ac c to my propensity the services are extremely terrible and annoying.

The location is good, adjoining with nishant baag. The hotel is 800mtr from dal lake ( nishant ghat. Great view of the lake, from the hotel also. Sunset is superb from the hotel site. The food is good, the options are limited but justified. The room is good as mentioned. The service is good.

Nice hotel. Staffs are helpful. Location is okay, could have been better.

Poor stay on this property The location is in the village and very narrow and lonely. If you are going for vacation please avoid this hotel It's not a resort, just an average hotel with very poor room service. A person name Wahid is very arrogant. Food in rooms is not allowed you have to come to a restaurant for food. General Manager Mr.Junaid is also very rude and did not provide any help. Strictly NO hotel if you are going with you family.

we have booked 5 rooms for 4 days from 11th May 2024. when we reached at hotel they said we have only 4 rooms we are sorry we don't have 5th room... what type of service is this?????? the offer us fifth room in nearby homestay. assistant manager on reception desk who is bald at that time is very rude and not taking any responsibility.. and if we have any problem he directly said that talk to the general manager I don't know. location is far away from centre point. food is ok ok they served daily same type of menu. kitchen staff is very good. overall poor hotel service by the management and not taking any responsibility. what happen when you booked room before 2 months and when you reach at hotel they said they have only 4 room then what we should do for 5th family..... don't book for Impex hill resort there are many many other good hotels available in Srinagar

Excellent family stay. Place is remote outside Srinagar. Road to the hotel is narrow and stepp but they had the best accomodation and a very budget friendly price. Ask for a lake view room to experience Peace

Only pros - the view is beautiful outside the resort cons - they make excuse to turn on the ac saying the current is not there. They will charge you for water bottles when asked for on day of checkout. Breakfast is not good, very limited options. Staff behaviour was very okayish, they wont even come to drop your luggage on checkout.