PRIMA Life Spalato

I would not recommend this hotel to anyone. It wasn’t the cheapest option in the city, that’s why it was such a disappointing experience. The personal was not helpful at all. In our original room the air conditioning was broken and it leaked all over the floor when in use. They apparently knew about it for some time but still gave us this room. The audacity to suggest that it would be our fault because we are using the ac too cold was just a joke. Turn the ac closer to the outside temperature, they suggested. Yes that’s that an ac is for I guess. Not… ridiculous. After complaining several times we got a new room for the second night which was fine regarding the ac. Nonetheless both rooms have one more huge problem: below the hotel there is a club which is audible and disturbing in the night. A good night sleep was hardly possible with the bass and the music blasting.

Dirty hotel with dirty rooms. As you walk in through a very dirty elevator. You will see extremely dirty carpets where the employees leave the towels for the guests. When you enter your room you will find a dirty bed linen with dirty lamps next to the bed full of stains. My shower head has plenty of hairs from someone else. Extremely dirty hotel. Hairs in the tiles and in the floor also. Unacceptable.

I regret to have selected this hotel during my stay in Split. Stay away of it. 🙁 The hotel room was just Ok, but the overall hotel place was not. The pictures of the hotel in this and other booking sites are not showing the real situation of the place. It rests in the upper floors of a sort of abandoned section of a commercial building. The elevators, corridors, lights, are all in very bad state, bad looking, stains all over the old worn carpet, dirty walls. After taking an elevator with a button panel patched with silver tapes and scratched glass panels, you see damaged walls, debris all the way to the reception, which is just a desk in an empty hall. The security of the hotel is an issue as the door of rooms can't be locked from inside. The magnetic card that opens the doors also opens the glass sliding door to the street that remains open whenever a guest opens it and the sensors detect someone walking on the street - as there is a discotheque in the same building, the waiting line to enter the disco reaches the street door and it keeps open as there is always someone standing in front. The noise of the disco is another issue as it is loud and it persists along the whole night till 4am. The parking facility offered to me by the hotel was a single-car garage of someone's house 900m away, and they charged 40EUR for 2 days, what is the same you pay to leave the car overnight in the 2 closer Public parking lots in 2 nights. The sites advertise it as a 4-Star Hotel - this is obviously not overrated – maximum worthy a 1 or 2-star rate. it cannot even be classified as a B&B as there is not breakfast, and they had none to recommend nearby. I have anticipated my checkout in one night and found somewhere else to stay in Split at least to be able to sleep well, and despite they recognize the problems listed above, the hotel manager refused to refund me for this last night and the garage that I did not get to use. They charged the full stay upfront on check in (now I understand why), and then to refuse refund was easier as I had already paid for all nights.