Utente ospite
31 gennaio 2023
I was in Budd Lake 10/20-23/2022 for events with friends in the area. Pricing at the ESA property @ 71 International Drive South, Budd Lake, NJ was good and the location was convenient but the actual property was disappointing. While the onsite staff is friendly, it's evident their discretionary decision making authority is limited by the mgmt they rept to. I was unaware that as a short term guest my card would be charged for the entire stay upon chk-in! Shame on me for not chking that out when I made my reservation. When I chk'd-in I was assigned a room on the 3rd floor. Well, it hadn't been cleaned by housekeeping. Yikes, it was a mess!!! Front desk Team member apologized and re-assigned me to a room on the 1st floor. Cool, or so I thought. Unfortunately from Fri AM to Sun AM, I shared the room with roaches. No, not an infestation like in a Sci-Fi movie, but still they were visible. Since the ESA appeared to be fully booked and other nearby hotels were full, I decided to tough it out. I went to a nearby Walmart, picked up Raid spray and took care of spraying the room myself. . Sat AM I talked with the front desk staff member and while she understood my problem, she didn't offer any resolution. I suggested a room discount since the property was full as were other nearby establishments. She made a 10% reduction. While that's a step in the right direction, I payed $362.87 for three nights w/bugs. This was a sad situation since the property is in need of a major face-lift and the front line Team needs to have more discretionary decision making authority. As an experienced "road warrior" who has traveled extensively for work projects across the U.S., I will NOT be selecting this location again. That's too bad since I am usually in this area approximately once a month.
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